How a Walmart, Humana Tie-Up Would Accelerate Disruption of the Healthcare Value Chain

About two years ago, we conducted visioning exercises about the future of healthcare and its business models. We forecast several “signal events” that – should they come to pass – would mean real business change was under way in healthcare.  Ironically, one of our dummy headlines was “Walmart Acquires Humana.” Score one for our crystal […]

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Conversational AI Is Getting Real (Part 1 of a Series)

Conversational AI represents the most significant advancement yet in how people interact with technology. While punchcards, keyboards, GUIs and even touchscreens are all ways that we communicate with computers on their terms, conversational AI changes all that, as it finally enables an innately human form of interaction between people and machines: natural language. More sophisticated […]

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Five Fundamentals for Creating a Winning Customer Experience Framework in Healthcare

While many in the U.S. are still feeling the effects of winter, the “Boys of Summer” are back in action, pitching, swinging, hitting and base-running their way through baseball’s spring training season. As the weather gets warmer, we’ll hear about the strength and versatility of individual players in particular game fundamentals; but none will be […]

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Cigna & Express Scripts: Yet Another Sign of a Healthcare Value Chain Shakeup

Another day, another healthcare intermediary is absorbed by a player intent on building scale to deliver value, control data and power up a patient-centered business model. Cigna’s announcement of its intent to buy Express Scripts is just the latest development in the ongoing compression of the healthcare value chain. We’ve been predicting these types of […]

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Healthcare at a Convergence Point: Moving Forward

Over the past several months we have shared with you some of the insights, observations and expert commentary captured during our Cognizant Executive Vision Summit which focused on the convergence of industry, technology and policy in healthcare. As outdated fee-for-service models are replaced with value-driven alternatives; as we find new ways to digitally engage with […]

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Finding Time for Innovation – by Starting Small

Perhaps no question has the power to stop executives and software managers in their tracks faster than, “What are you doing about innovation?” You can’t blame them, as there’s really no blueprint for establishing the processes, mindsets and disciplines required to generate the innovations that consistently lead to high-impact results. Traditional waterfall methods of software […]

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The Ill-Fated Campaign for Digital and AI Disarmament

In 1939, Albert Einstein wrote a letter to President Franklin D. Roosevelt. In it, he outlined and explained the emergence of an incredible new technology that he felt had the power to change the world, in good ways and bad. The technology was nuclear power, which was then just emerging from academic laboratories in Europe. […]

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How Innovation Drives Inclusion

We hear a lot about both innovation and inclusion in the workplace today, and as it turns out, the two are intertwined. Not only are innovation initiatives more effective when the workforce is inclusive, according to multiple studies, but an increased focus on innovation can also drive diversity. This is the viewpoint of Dr. Wendy […]

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Amazon Partners Up to Disrupt Healthcare

While health insurance industry stock prices have recovered following the announcement that Amazon, JPMorgan Chase and Berkshire Hathaway plan to deliver quality healthcare at lower costs, industry thinking should still be shaken up by the potential potency of this venture to disrupt healthcare. As we’ve previously noted, we think that a “healthcare on-demand” consumer-to-business (C2B) […]

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