Zap! Applying the Power of Digital to the Electricity Grid

The largest (connected) machine in the world In 2000, the National Academy of Engineering named the U.S. electric power grid as one of the greatest inventions of the twentieth century, one that’s known as the largest machine in the world. This machine has more than 200,000 miles of high-voltage lines (>230 kV) and 3 million miles of distribution circuits. […]

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Disruptors: At a Bank Near You

Recently I spoke about a topic now quite familiar among bankers: the disruptive impact new competitors are having on the industry. Companies like Lending Club, On Deck, PennyMac, SoFi are changing the game with entirely new business models. Banks recognize the threat these companies present, and they are responding with digital, mobile and other strategies. But […]

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Retailer’s Checklist for Digital Holiday Shopping

Holiday shopping is intense This year’s holiday shopping season is just around the corner. Most retailers are already announcing their rock bottom deals for Black Friday, when millions of shoppers will descend on stores and websites. . . which means retailers will also have to plan for spikes online and off. And it’s not just […]

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The Truth about Intelligent Automation with HfS Research

It’s now sufficiently understood that intelligent technologies such as robotic process automation, cognitive computing and artificial intelligence are powerful force multipliers for improving operations. But, as is often the case when the pundits get too far ahead of reality, the story isn’t necessarily playing out as everyone expected. As my colleague Rob Brown points out, “It’s not really […]

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