Digital Business

Brian Williams - August 26, 2020 - 152 views

Artificial intelligence, particularly machine learning, encompasses a multifaceted set of technologies with many applications in the life sciences sector, such as cure research, diagnosis, and treatment, mitigation and prevention. Despite the vast potential of AI, the AI regulatory field is in full bloom in some places and merely bare branches elsewhere – depending on public […]

Sashi Padarthy - August 25, 2020 - 143 views

As if to punctuate the growing shift to on-demand healthcare spurred by the pandemic, Teladoc and Livongo have announced the merger of their two companies, creating the first end-to-end virtual health delivery “system.” With a combined estimated valuation of over $38 billion and over 70 million lives under management, the merger will create the first […]

Jack Leach - August 20, 2020 - 470 views

The impact of the pandemic on small businesses has spurred changes in banks’ lending practices – but the upheaval hasn’t stopped there. While the shifts underway in functions such as trade finance and mortgages are typically more nuanced, they speak to how important small- and medium-sized businesses (SMB) are to banks – and how critical […]

Lance Moncrieffe - August 13, 2020 - 688 views

I’m convinced that the boundaries between us are not our cultural differences at all. What really divides us are the walls of misunderstanding about our differences – and the actions we take based on those misunderstandings.  I can recall with unfortunate clarity the close of my first full year in the workforce: Disbelief. Frustration. Fear. […]

Bruce J. Rogow - August 6, 2020 - 1022 views

Over the past two years, when I’ve asked business, digital and IT executives what critical skill or talent they most sorely lack, I’ve gotten an unexpected response: It’s what several called “chunkers.” Not only has the pandemic increased the need for chunkers; it also requires a different set of perspectives and skills from these individuals, […]

Soumya Ranjan Dash - August 5, 2020 - 517 views

As insurers navigate the COVID-19 landscape, they’re taking aim at a kinder, gentler customer experience. The result is a new focus on empathy – and online channels are shaping up as the key platform for delivering it. It may sound counter-intuitive to convey empathy through digital channels, especially in insurance: an industry known for complex […]

Search “healthcare changed forever by COVID-19” online. Millions of results pop up, from a “forever changed” supply chain to a “forever changed” industry landscape due to mergers and acquisitions to “forever changed” care delivery via telehealth. Instead of giving COVID-19 premature credit for all these changes, though, we’d rather call it a catalyst that could […]

Douglas McCuaig - July 28, 2020 - 413 views

Now comes the hard part. After getting remote access right and investing in the work from anywhere (WFA) model, the next thing for banks is tackling how to manage and measure productivity in the new workplace. Job performance data is surprisingly easy to collect – but at times difficult to accept. Nevertheless, building a positive, […]

Jack Leach - July 21, 2020 - 389 views

COVID-19 changed the stakes in small-business lending: While the top four banks provided 36% of small-business loans before the pandemic,  they disbursed a scant 3% in the first round of the CARES Act Paycheck Protection Program (PPP). As large banks fumbled their PPP response, fintechs and smaller lenders stepped in to fill the gap. Online […]

Badhrinath Krishnamoorthy - July 17, 2020 - 330 views

Creating intelligent products has long been a staple of consumer technology providers. Think no further than the Apple Watch and iPhone. But the concept has been slower to take root in the B2B technology sector among makers of semiconductor parts, enterprise software, digital marketplaces and platforms, to name a few. Now, two forces are uniting […]