Want Innovation? Connect Design and Engineering (Second of a Multi-Part Series)

Steve Jobs said it best: “Design is how it works.”  We live in an exciting time, when digital products and services are remaking industries, business models and jobs. At the center of all this activity are two closely connected disciplines: design and engineering. But while engineering and design have long played a central role in developing […]

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Smart Homes Are Here to Stay. But What About Smart Home Buying? (Part 1 of 2)

Technology trends may ebb and flow, but separating hype from achievable return on investment (ROI) is a constant, regardless of application, functional area and industry. Nowhere is this more apparent than in the mortgage lending space, where artificial intelligence (AI) powered by natural language processing (NLP) is solving critical business challenges and delivering ROI to […]

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Can Digital Innovation Impact Insurance Ratings?

The clock is ticking for the insurance industry. In May, the comment period ended for providing feedback on a new procedure for scoring and assessing insurers’ innovation capabilities. According to AM Best – the rating agency creating the scoring mechanism – innovation is becoming increasingly critical to the long-term success of all insurers, especially with […]

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Engineering Your Digital Strategy for Business Success (First of a Multi-Part Series)

IDC estimates that 40% of all technology spending will be applied to “digital transformation,” with enterprises spending nearly $2 trillion by the year 2022. The trouble is, few businesses understand how to maximize their investment while also keeping the business at peak performance. Additionally, companies don’t always explore all the ways that services, processes and […]

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Shining a Light on Insurers’ Digital Capabilities

Every insurance executive I meet with recognizes the importance of digital to their ongoing business success, and most are full-speed ahead on programs to upgrade their digital business capabilities. But if I asked 10 executives to define what they mean by “digital,” I’d get 10 different answers. As a result, insurers may be investing in […]

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How Life Insurers Can Apply AI’s Art of the Possible

Medical information and data has grown exponentially in recent years, posing new challenges for life insurance underwriting. With often voluminous medical histories to assess risk, the process can take an inordinate amount of time. Applicants can end up frustrated, dropping out of the application process and seeking other alternatives, perhaps with competitors, in search of […]

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What CCPA Means for Insurers

Because insurance is a highly regulated, state-specific industry, insurers already have much of the structural underpinnings in place required by the California Consumer Privacy Act (CCPA). Yet the new legislation is disruptive to insurers for two distinct reasons. One is that it requires carriers to know precisely where their data goes – a detail not […]

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