Digital Business

Malcolm Frank - February 5, 2021 - 308 views

If you were about to get on a boat or an airplane, and someone told you there was a 70% chance your journey was going to turn out very, very badly, would you still embark?  Probably not. But despite launching with optimism and hope, about 70% of all digital transformation initiatives fail. Why? In our […]

Babak Hodjat - February 4, 2021 - 100 views

My son graduated from college in March, but instead of pomp and circumstance, the graduation ceremony was a short Zoom call in which the dean of his college cried for much of it. Later, our vacation plans went down the drain due to the intense travel restrictions. As cases and deaths rose during the months […]

According to the World Health Organization, the number of cyberattacks has skyrocketed fivefold since the beginning of the COVID pandemic, compromising the personal information of millions. Phishing and website fraud are particularly prevalent – in the first quarter of 2020 alone, AI-powered fraud prevention company Bolster detected 854,441 confirmed phishing and counterfeit pages, along with […]

Badhrinath Krishnamoorthy - January 27, 2021 - 183 views

When customer relationship management (CRM) burst onto the scene 30 years ago, the concept of “Customer 360” was born. Back then, the idea of seeing all of a customer’s data in one place was nirvana. Businesses were sold on the idea that, for example, a sales person on their way to a client meeting would […]

Sashi Padarthy - January 22, 2021 - 236 views

Aside from healthcare, there’s no other service that expects us to engage without knowing the price upfront. That’s about to end: In an effort to bring transparency to healthcare pricing, the Department of Health and Human Services (HHS) has issued a set of final rules on price transparency for payers, which is based on a […]

Vivek Kwatra - January 21, 2021 - 135 views

The rise of online learning in higher-ed was already well under way when the global pandemic hit. But the overnight move to Zoom classes put a spotlight on what’s wrong with higher education. Faced with mostly remote learning, students were all too likely to check out due to the lack of student engagement via personalized, […]

Toby Phillips - January 19, 2021 - 130 views

As an advisory board member for the Pandemic Response Challenge launched by Cognizant and XPRIZE, I’m all too aware of the complexities involved with accurately predicting how policy interventions will change the trajectory of COVID-19. There’s so much data that needs to be considered to accurately make these predictions, and that data can be hard […]

Sheila Narayanan - January 15, 2021 - 137 views

Skills-based volunteering is business’s way of giving back. Yet just as the pandemic has driven up the need for community and nonprofit services, volunteering in general has dropped off. This year’s observance of Martin Luther King Day and its designation as a national day of service comes at a time when the country needs it […]

Bret Greenstein - January 5, 2021 - 625 views

As the curtain opens on 2021, there’s plenty of uncertainty mixed in with the overall hope for a better year. Amid the unknown, however, one thing is sure: Artificial intelligence will play a major role in whatever the next 12 months may bring. Second, even as businesses and governments jostle for AI domination, those who […]

Ben Pring - December 23, 2020 - 684 views

The year 2020 was as hellacious as it was revealing. Here are 10 not-so-top takeaways from the year we wish had never been. 2020 was … 1. The most ironically numbered year of all time – literally no one saw the pandemic coming. 2. The year the internet came of age; can you imagine what […]