BPaaS + Analytics = Cost Savings and Better Patient Outcomes for Health Insurers (Part 2)

Reducing total cost of ownership (TCO) is a key objective for healthcare organizations. That doesn’t just mean driving down operational costs – it also means changing the economics of care by moving away from volume-based fee-for-service models to outcome-driven value-based care. As discussed in part one of this blog series, health insurers can use business […]

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Insurers Need More than Agile to Meet Market Needs

At most medium-to-large insurers, application developers are well-versed in Agile application development practices. They rightly view Agile as a way to increase process agility and accelerate release cycles. Many also use some form of DevOps to automate and “institutionalize” Agile processes. After all, business users are asking for a host of new features – and, […]

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Surviving with Gratitude

This Thanksgiving holiday marks five years since I heard those life-altering words: “No evidence of disease.” Several months earlier, I’d heard a different set of life-altering words: “Aggressive breast cancer.” “Aggressive” is a really scary word when paired with the word cancer. But the thing about cancer is that even when it’s gone, it’s still […]

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GUEST POST

Belonging in the Age of COVID-19

Intensified by the global pandemic, a sense of belonging has become a pressing organizational priority.  Work routines have been upended for leaders and employees alike – office shutdowns, remote work, extended work hours, and furloughs and layoffs. Given the prolonged nature of the disruption, what does it mean to “belong at work” during a sustained […]

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Event-Streaming Technology Paves the Way to Post-COVID Healthcare Agility

Amid all the pressures of COVID-19, healthcare payers and providers are working to reduce high operational costs and provide a more customized user experience. Across the healthcare ecosystem, organizations need to modernize their patient- and member-facing processes and systems to enable personalized engagement, virtual healthcare and triage, more self-service options, and real-time data analytics for […]

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