Real Diversity Starts When Assumptions End

I’m blond and fair-skinned—and I’m a proud Chickasaw Indian. You can imagine the collision of assumptions I’ve encountered throughout my life. And truth be told, I’ve also grappled with my own. At a time when unwarranted assumptions about others seem as ingrained in our culture as ever, the workplace is ground zero for having difficult […]

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Four Rules for Designing New Media & Entertainment Business Models

From Disney to ITV to WarnerMedia, media & entertainment (M&E) leaders are quickly moving from their legacy linear business toward a direct-to-consumer (D2C) model. To make this transition, these businesses have made some dramatic moves: significant restructuring to maximize cost efficiencies, mergers and acquisitions, and outsourcing unprofitable parts of the business to shift investment to […]

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Three Ways Data Councils Help Make the Most of the Cloud

I recently read an excellent summary of why cloud data councils are so valuable for anyone trying to tap the scalability and cost effectiveness of cloud computing. As Anil Nagaraj, Associate Vice President of Digital Engineering within Cognizant’s Artificial Intelligence & Analytics Practice, describes it, these councils work best when they focus on security and […]

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How Insurers Can Save Millions by Minimizing Claims Handling Mistakes

A totaled vehicle accruing storage costs in a tow yard. Medical bills or demands pending review. An undetected coverage issue arising due to ride-share. A claimant who hasn’t been contacted in over two months. These are all examples of typical claims handling mistakes made by adjusters while handling insurance claims. While the resulting losses are […]

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Amazon RX: Concession or Queen’s Gambit?

We have speculated over the last two or three years about when we would see Prime Health emerge from Amazon. The company’s recent announcement of Amazon Pharmacy and PrimeRx only partially fulfills our prediction. On the surface, it doesn’t seem to be a particularly disruptive business model, as many analysts have noted. But – this […]

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To Make the Case for BPaaS, Point to Sustainable Survival (Part 3)

Healthcare business leaders need fresh strategies for thriving as the industry evolves to value-based reimbursement models, “care anywhere” and individualized health experiences. As explained in Part 1 and Part 2 in this series, BPaaS offers payers powerful tools for competing in the digital health ecosystem while reducing total cost of ownership. In achieving these goals, […]

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Can Digital Enhancement Happen Amid IT Leadership Churn?

A majority of the CEOs, board members and business executives I speak with say they’re frustrated with both their IT leadership and their digital progress. Maybe it’s a side effect of COVID or a skewed sampling of executives I encounter, but even before COVID, I was hearing more and more exasperation with IT leadership. As […]

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The Leadership We Need Today – And Tomorrow

In our divided and socially-distanced COVID age, leadership has never been more important. But effective leadership for these times is as difficult to find as it is to define. Is it an iron-fisted presence that commands respect? Deft negotiating to topple opposition? An irresistible influence to sway crowds? In our experience, the best leaders are […]

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