Venugopal Muraliprabhu

Venugopal is a Director at Cognizant Enterprise Application Services, under which he  heads the contact center technology and consulting practice. He has 20 years of experience in the contact center/CX/CRM/customer service space. He has helped many clients in various phases, such as CX roadmap definition and design & deployment, bringing thought leadership, bench marking, innovations, channel strategies and digital transformation across different geographies in the contact center/CX areas. He also runs a next-generation contact center solution (Cognizant Intelligent Interactions, an EAS Venture) that’s focused on building AI-based contact center/CX solutions to help clients around AI in the customer service space.

He holds a master's degree in computer engineering and a distinguished alumnus from BITS Pilani, India.  Venugopal can be reached at and LinkedIn:


Four Ways to Enhance the Customer Experience Amid COVID-19

The COVID-19 pandemic has disrupted business across the globe. Retail stores, service centers and banks are closed or operating with new restrictions in place. Even as businesses begin a phased-in reopening, customers are relying on new channels to connect via voice, mobile, web, social and chat. Concurrently, organizations are finding it challenging to deliver the […]

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