How to Create a Healthcare Experience that Breaks All Boundaries
Today’s healthcare experience should extend beyond the boundaries of any single organization. Consumers expect to receive care almost anywhere; consult health experts through their smartphones; use their wearables and in-home devices as health sensors; and get help from brokerages to manage their health savings accounts. The effects of COVID-19 have amplified these trends, as more […]
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Delivering a Consumer-Grade Experience in Healthcare
Why would a consumer need to be on hold for 30 minutes in this day and age to get confirmation of a prescription renewal? Because the renewal team has been inundated with annual renewal faxes, says a customer service representative. Faxes? Clearly, the healthcare industry needs to get serious about how it interacts with consumers. […]
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Adding Dental Coverage Doesn’t Have to Be Painful
More health insurance payers are adding dental coverage to their product mix. One report says about 80% of health insurers offer dental plans currently, and of those, almost half cover adult dental services. Particularly in this era of whole-person care, adding dental coverage seems like a natural extension of medical coverage. Teeth and gums can […]
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Now that We Know ‘Care Anywhere’ Works, Here’s How to Make It Mainstream
COVID-19 gets too much credit for changing everything. In reality, it’s not the virus itself but how organizations and people respond to the pandemic that will – and in some cases, should – create lasting change. In healthcare, one such change is the concept of “care anywhere.” Care anywhere can mean care received at home, […]
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