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		<title><![CDATA[Why the Role of the IT Service Desk Must Shift to Digital Experience Management]]></title>
		<link>https://digitally.cognizant.com/why-the-it-service-desk-role-must-shift-to-digital-experience-management-codex4717/</link>
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		<pubDate>Wed, 29 May 2019 15:43:50 +0000</pubDate>
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        <description><![CDATA[With fewer IT support issues to attend to, service desk agents should now be empowered to focus on proactively managing the user's digital experience.]]></description>
		
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		<title><![CDATA[It’s Time to Prepare for the Smart Workplace]]></title>
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		<pubDate>Fri, 22 Feb 2019 17:45:24 +0000</pubDate>
				<dc:creator><![CDATA[Simon Walker]]></dc:creator>
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        <description><![CDATA[By taking an open-minded approach, enterprises will give themselves the best chance of realizing the wealth of possibilities of the smart workplace.]]></description>
		
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