Why the Role of the IT Service Desk Must Shift to Digital Experience Management
I never want to call the service desk again. Neither should you. It’s not because I had some terrible interaction but because the relationship between end users and the service desk is fundamentally shifting. Early in my career, I spent a year or two working as a service desk agent. The typical transactional routine on […]
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It’s Time to Prepare for the Smart Workplace
We’re all increasingly interacting with smart technology at home. My 4-year-old daughter learned to say “Hey, Google” before she could operate a mouse. As Amazon Echo and Google Home devices start to pervade millions of homes, consumers are growing accustomed to using Siri, Alexa, Cortana or Google Assistant to book appointments, send emails or check […]
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