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Author: Simon Walker

Simon Walker is a Director in Cognizant’s Infrastructure Services Practice, focusing on working with clients and Cognizant teams across UK, Europe and APAC to promote the digital workplace services portfolio.

He has over 16 years’ IT industry experience working in service management, solution architecture and pre-sales roles and has spent the last four years at Cognizant working as an enterprise architect on new business opportunities with large enterprise clients.

Simon holds a bachelor’s degree in Economics from the University of Bristol. He can be reached at Simon.Walker@cognizant.com.

Digital Systems

Why the Role of the IT Service Desk Must Shift to Digital Experience Management

Simon Walker - May 29, 2019 - 963 views

I never want to call the service desk again. Neither should you. It’s not because I had some terrible interaction but because the relationship between end users and the service desk is fundamentally shifting. Early in my career, I spent a year or two working as a service desk agent. The typical transactional routine on […]

Digital Systems

It’s Time to Prepare for the Smart Workplace

Simon Walker - February 22, 2019 - 831 views

We’re all increasingly interacting with smart technology at home. My 4-year-old daughter learned to say “Hey, Google” before she could operate a mouse. As Amazon Echo and Google Home devices start to pervade millions of homes, consumers are growing accustomed to using Siri, Alexa, Cortana or Google Assistant to book appointments, send emails or check […]

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All blogs published in Digitally Cognizant represent the ideas and perspectives of individual Cognizant associates and contributors who have documented expertise in business-technology strategy and implementation. The content of the blogs published in Digitally Cognizant represents the views of the individual contributors and not necessarily those of Cognizant. They are put forward to illuminate new ways of conceptualizing and delivering global services for competitive gain. They are not intended to be, and are not a substitute for, professional advice and should not be relied upon as such.

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Author: Simon Walker

Why the Role of the IT Service Desk Must Shift to Digital Experience Management

It’s Time to Prepare for the Smart Workplace

Disclaimer