Cloud-as-Code: A Key Ingredient for Achieving Cloud Nirvana
While consumers increasingly expect IT systems that deliver anytime, anywhere, enriched experiences, as well as competitive pricing, businesses of all types are hurrying to meet these demands, digitally. But to be truly digital, they must achieve IT capacity at scale, agility with speed, and innovation at a reduced cost. Getting there means that underlying applications […]
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Kubernetes: A Rising Platform for Delivering Digital at Scale
I read a very interesting tweet yesterday on Kubernetes’ Twitter channel. “We didn’t change our organization because we wanted to use #Kubernetes, we used Kubernetes because we wanted to change our organization.” The tweet showcases the tremendous value proposition that Kubernetes, the open source container orchestration system, can bring to an enterprise in terms of […]
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How Platforms Can Automate Business Workflows and Deliver New Value
At the same time that technology has improved our lives, it has also increased our expectations proportionately. In healthcare, for instance, patients who have historically been responsible for their medical reports and prescriptions now expect hospitals to have all their data available at the click of a button. Customers across industries today expect the businesses with […]
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Modernizing IT Service Management in an AI-First World
Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]
Read MoreNavigating the Shift through Digital Service Management
Service management is going digital CXOs at leading companies are embracing digital technologies to tap into new opportunities. But as these enterprises embark on their transformation journey, a vital part of the enterprise ecosystem that touches employees tends to get left out, and that is Service Management–a customer-centric approach for delivering IT services. Leading companies are beginning to […]
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The Cloud: The Way to Run the Most Advanced Digital Value Chain
The Cloud. Yep, we’ve been talking about it since 2011. But take a step back and see how fast things have really occurred: to those who have spent a career in IT administration, it still can sound almost unreal. A serverless environment within the enterprise! No in-house server farms! No internal deployments! No installed software or […]
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