Philippe Dintrans

Philippe Dintrans is Global SVP & Chief Digital Officer of Cognizant's Banking & Financial Services Consulting Practice. Philippe has led numerous consulting engagements covering business transformation, IT transformation and change management for marquee Cognizant clients. He holds a master’s of science degree in engineering from the Massachusetts Institute of Technology (MIT) and an MBA from INSEAD. Philippe can be reached at |


For Banks, Supporting Small Businesses in the Pandemic Goes Well Beyond Lending

The impact of the pandemic on small businesses has spurred changes in banks’ lending practices – but the upheaval hasn’t stopped there. While the shifts underway in functions such as trade finance and mortgages are typically more nuanced, they speak to how important small- and medium-sized businesses (SMB) are to banks – and how critical […]

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Financial Institutions & COVID-19: How to Lead through the Crisis and Prepare for the Next One

The global response to the ongoing COVID-19 pandemic and local social distancing efforts has sent massive supply- and demand-side shocks to retailers, automakers, healthcare companies, and travel and hospitality purveyors. No sector is immune. In fact, banks are already feeling the downstream impact and bracing for longer-term consequences. In our discussions with banks and diversified […]

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What is Customer Experience and Why Should Banks Really Care?

In the banking and financial services industry, customer experience often has been described as “generic,” “choppy” and “non-intuitive.” But today, the sector finally seems to be “getting it.” They are changing their approach to create a more engaging, relevant and proactive customer experience. Even today, much of the banking customer experience  centers on tasks rather than relationship-building and […]

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