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Author

Lance Moncrieffe is the Global Leader for the Experience AI practice within AI&A. He has led customer-centric strategies and experience engagements for over 20 years. He leads a team that humanizes data and intelligence into ambient AI customer experiences. Lance has focused on emerging technology experiences during his six years with Cognizant. He can be reached at Orlando.Moncrieffe@cognizant.com.

 

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