Mark Taylor

Mark Taylor is Senior Vice President and the Global Practice Lead for Cognizant’s Interactive Group. Cognizant Interactive is made up of more than 17,000 interactive specialists in 53 offices and studios across the globe providing full-scope experience services. In addition to his direct work with key clients, Mark is responsible for the overall growth, vision and strategy of the practice.

Singularly focused on customer and consumer engagement, Mark has held senior positions in global technology-based, data-based and digital marketing organizations for the last 25 years. Prior to joining Cognizant in November 2019, Mark held senior positions at Capgemini, Rosetta (acquired by Publicis), WPP and Havas.

Mark studied economics and business administration and graduated from the University of Sheffield in the UK. He can be reached at 

Consumer Experience in the AI Age

In the experience economy, breakthrough brands are taking a human-first view. Somewhat paradoxically, they use artificial intelligence (AI) to interact with consumers in ways that create greater empathy and relevance across all contexts. Another paradox is that AI won’t do the work for us. Although it seems counter-intuitive, the deeper customer engagement enabled by AI […]

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