John Reynolds

John Reynolds, Ph.D., has over 30 years of healthcare services, benefit consulting and financial technology experience. He is currently Business Lead for Cognizant’s Digital Healthcare Operations business line. Most recently, he was senior Vice President at UnitedHealth Group (Optum) and the General Manager of Optum Connect. Previously, he was President of FIS (Fidelity National Information Services) Healthcare, Government and Biller Solutions. 

He has been a frequent speaker at national healthcare and financial services conferences, published numerous articles on consumer directed healthcare and co-authored the book Overdose: Your Health, My Money, which explains the Affordable Care Act and its ramifications for the American public.

John holds a bachelor of science degree in economics from the University of Minnesota. Additionally, he holds a master’s degree in management and administration and has earned his Ph.D. in business, organization and management. He can be reached at and

Beyond the Back-Office: Cutting Medical Costs with BPaaS (Part 4)

In this blog series, we’ve made the case for payers to adopt business process as a service (BPaaS) to reduce total cost of ownership and improve business outcomes. Analytics and artificial intelligence (AI) can supercharge BPaaS, as they provide payers with insights to compress their front, middle and back offices and deliver better member experiences. […]

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To Make the Case for BPaaS, Point to Sustainable Survival (Part 3)

Healthcare business leaders need fresh strategies for thriving as the industry evolves to value-based reimbursement models, “care anywhere” and individualized health experiences. As explained in Part 1 and Part 2 in this series, BPaaS offers payers powerful tools for competing in the digital health ecosystem while reducing total cost of ownership. In achieving these goals, […]

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BPaaS + Analytics = Cost Savings and Better Patient Outcomes for Health Insurers (Part 2)

Reducing total cost of ownership (TCO) is a key objective for healthcare organizations. That doesn’t just mean driving down operational costs – it also means changing the economics of care by moving away from volume-based fee-for-service models to outcome-driven value-based care. As discussed in part one of this blog series, health insurers can use business […]

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Health Insurers Need BPaaS to Weather Post-Pandemic Conditions (Part 1)

If you believe the headlines, health insurers are enjoying surging profits that have exceeded forecasted levels, even as other healthcare sectors struggle amid the COVID-19 pandemic. Most of these overly rosy assessments overlook short-term factors such as how rising unemployment numbers could reduce revenues from plan premiums. Even more important, these reports don’t reflect the […]

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