John Reynolds

John Reynolds, Ph.D., has over 30 years of healthcare services, benefit consulting and financial technology experience. He is currently Business Lead for Cognizant’s Digital Healthcare Operations business line. Most recently, he was senior Vice President at UnitedHealth Group (Optum) and the General Manager of Optum Connect. Previously, he was President of FIS (Fidelity National Information Services) Healthcare, Government and Biller Solutions. 

John holds a bachelor of science degree in economics from the University of Minnesota. Additionally, he holds a master’s degree in management and administration and has earned his Ph.D. in business, organization and management. He can be reached at and

Health Insurers Need BPaaS to Weather Post-Pandemic Conditions (First of a Multipart Series)

If you believe the headlines, health insurers are enjoying surging profits that have exceeded forecasted levels, even as other healthcare sectors struggle amid the COVID-19 pandemic. Most of these overly rosy assessments overlook short-term factors such as how rising unemployment numbers could reduce revenues from plan premiums. Even more important, these reports don’t reflect the […]

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