20 Things to Expect from AI in 2020 and Beyond
Artificial intelligence (AI) is already assisting and augmenting us in our day-to-day lives. But in the coming year, we’ll see it become integral to our strategic decision making at work, resulting in great value to businesses across all industries. Here are 20 ways that we predict AI will change work across seven industries in 2020 […]
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Solving Complex Challenges with AI that Evolves As It Learns
Organizations typically suffer two common constraints when it comes to growing effectively: a lack of resources and flawed decision-making. But when both are present, it can be a bellwether of an extinction-level event. It’s one thing to lack the resources to adequately lead and deliver tomorrow’s business value today. But when suboptimal decisions are made across […]
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Eight Ways to Forge a Path to Real and Responsible AI
When it comes to high-tech, nothing seems high-techier than artificial intelligence (AI). But when businesses get started on AI initiatives – which most respondents in our recent study are doing – the challenge today is less about technical questions and technology capabilities, and more about crafting a strategy, determining the governance structures and ethical practices […]
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New Year, New Roles: Eight AI Jobs that Will Ensure Success in 2019
There’s a lot of chatter out there regarding just how artificial intelligence will impact jobs. Some say we’re headed for an AI apocalypse, the end of the world as we know it. Others see a new shiny robotic city upon a hill, looking through AI-tinted glasses at an emerging utopia. The wonderful thing about predictions […]
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Not Your Father’s Call Center: How Cognitive Computing Can Boost Customer Satisfaction and Agent Retention
However you measure business success, customer experience is a big factor. And in many cases, it’s the call center experience that directly affects the customer experience – and in very measurable ways: customer satisfaction scores, churn, social media ratings and brand reputation. And yet, on any given day, a significant portion of call center agents […]
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Cognitive Computing Systems: How They Learn, How We Make Them Unlearn
Like humans, cognitive computing systems learn from an ever-growing collection of knowledge. And clearly, business interest is high in adopting these systems to accelerate decisions and improve their accuracy. Businesses need a plan, however, for when intelligent systems learn in expected ways. The fact is, cognitive computing systems do sometimes learn in ways their designers […]
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