Chia Chen

Chia Chen is a Leader of the Employee Experience Offering from Cognizant Interactive. He has worked with companies in a number of verticals on end-to-end transformation programs spanning strategy, enablement and implementation, all focused on improving experience to drive growth.

Chia has operated at the intersection of data, experience and software for over 20 years at American Express, an ad tech startup, numerous consultancies and digital experience agencies. In his most recent role prior to Cognizant, Chia led the digital products and services offering for Digitas in North America. Chia can be reached at and Twitter: @talk2chia.

It’s Time to Prioritize the Employee Experience

It took a pandemic to make employee experience a priority. In a span of weeks, companies rolled out modern workplace programs that had been scheduled to unfold over two to three years. The abrupt shift to remote work catalyzed cloud migration and standardization on collaborative applications like Microsoft Teams and Slack. Upgrades of enterprise content […]

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