Amresh Singh

Amresh Singh is a leader for the global Digital Workplace Services practice in Cognizant Infrastructure Services. He has more than 18 years of experience working on strategy, consulting, service/product management and large IT transformation engagements.

Amresh is responsible for market and mindshare initiatives, including developing next-generation offerings for different industries. He can be reached at and 

When Employees Return, the Workplace Needs to Be Smarter

Even with many employees continuing to work remotely, as many as 80% of workers are expected to return to the workplace in the next few months. This represents a massive challenge for organizations that need to adhere to social distancing and worker hygiene requirements. Some of the key challenges will be to ensure a contactless […]

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With Fewer People in the Workplace, IT Support Will Shift into a New Role

World crises – whether they’re inflicted by war, nature, economic turbulence or the current pandemic – often catalyze new ways of doing business. With the COVID-19 crisis, businesses’ working patterns are evolving to accommodate social-distancing requirements, with many signs pointing to an elongated shift to remote work. A recent Gartner survey reveals 82% of businesses […]

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Augmented and Virtual Reality Will Fill in the Gaps Enforced by Social Distancing

The global pandemic has limited human touch and restricted traditional in-person visits. In the workplace, this has spurred increased reliance on not just remote work but also a wide range of contactless ways of doing business. During the crisis and beyond, many global companies will turn to augmented and virtual reality (AR/VR) technologies to replace […]

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Meeting the WFH Crunch with Remote Manageability, In or Out of Band

With more people working remotely due to the COVID-19 pandemic, businesses need to extend their help desk and IT field support from the office to the home and everywhere in-between. This is true not only for in-band (software-based, attended and powered) IT devices but also for out-of-band (hardware-based, non-attended and non-powered) devices. But with limited […]

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Five Considerations for Creating a Contactless Workplace

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

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Keeping Remote Workers Productive, Now & Beyond the COVID-19 Crisis

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]

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How the Workplace Will Change, Post-COVID

While the COVID-19 pandemic rages on, the streaming service Netflix has upended the U.S. oil giant ExxonMobil in terms of market valuation. Crude oil prices are bottoming out as people stay home and consume ever more content online. This trend signals a significant change underway: When the whole world has gone back to basics, the […]

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Get Ahead of New Workforce Demands with Modern Device Management

With the evolution of workplaces and workforces, particularly since the onslaught of the COVID-19 pandemic, organizations are revisiting their device management strategies, including how they procure, deploy, manage, refresh and/or dispose of their work devices. Device management has traditionally taken various shapes and forms, from desktop management to mobile device management and unified endpoint management. […]

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As Chatbots Infiltrate the Workplace, Start with the IT Service Desk

In the coming year, millennials and the Gen Z generation will account for almost 60% of the global workforce. And if there’s one thing we know about this cohort, it’s that they like to communicate via technology, whether through text, collaboration portals, videoconferencing or some other digital channel. So why are we seeing so few […]

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