How to Create a Healthcare Experience that Breaks All Boundaries

Today’s healthcare experience should extend beyond the boundaries of any single organization. Consumers expect to receive care almost anywhere; consult health experts through their smartphones; use their wearables and in-home devices as health sensors; and get help from brokerages to manage their health savings accounts. The effects of COVID-19 have amplified these trends, as more […]

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When There’s No Time to Waste, It’s Time for Advanced Tools Such as AI (Part 8)

With large numbers of people suffering and dying from COVID every day, there’s no time to waste. As a result, we’ve been driven to meet this challenge with the most advanced care strategies and latest technological tools available. Key factors for success that we’ve identified include collaboration and the ability to understand complex interrelated factors […]

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The Magic Behind the XPRIZE Pandemic Response Challenge – and Why It Matters (Part 7)

The recently concluded XPRIZE Pandemic Response Challenge reveals the role advanced artificial intelligence (AI) can play in helping to find solutions to humanity’s greatest challenges.  The competition challenged AI practitioners to develop not only better models to predict where the COVID-19 pandemic is headed, but also to recommend what we should do about it: that […]

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The Search for COVID Answers Begins with the Right Data (Part 6)

When the COVID-19 pandemic struck, businesses had more questions than answers: Which policies would stem the spread? What’s the best way to distribute vaccines? How can we safely reopen? While many questions are still being debated, it’s clear what distinguishes leaders from laggards: preparedness with data, artificial intelligence (AI), the cloud and agile practices. The […]

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Delivering a Consumer-Grade Experience in Healthcare

Why would a consumer need to be on hold for 30 minutes in this day and age to get confirmation of a prescription renewal? Because the renewal team has been inundated with annual renewal faxes, says a customer service representative. Faxes? Clearly, the healthcare industry needs to get serious about how it interacts with consumers. […]

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Time for Health Payers to Go Virtual-First

The pandemic has forever changed the role of technology in healthcare and the experience and expectations of health consumers. Before the pandemic, virtual care saw relatively low usage among patients and providers. Last spring, its use surged to 51% of physician visits. Although that declined to 17% when doctors’ offices and other service sites reopened […]

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A Corporate Lifeline for Domestic Violence Victims

As the coronavirus pandemic wears on, remote work and learning is intended to keep us safe. For victims of domestic violence, however, it does anything but. Instead, working from home often keeps victims close to their abusers. This dynamic makes employee assistance programs (EAP) more important than ever. But while EAPs offer referrals and counseling […]

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