Kathryn Diaz - December 15, 2020 - 144 views

As the coronavirus pandemic wears on, remote work and learning is intended to keep us safe. For victims of domestic violence, however, it does anything but. Instead, working from home often keeps victims close to their abusers. This dynamic makes employee assistance programs (EAP) more important than ever. But while EAPs offer referrals and counseling […]

John Reynolds - December 9, 2020 - 161 views

In this blog series, we’ve made the case for payers to adopt business process as a service (BPaaS) to reduce total cost of ownership and improve business outcomes. Analytics and artificial intelligence (AI) can supercharge BPaaS, as they provide payers with insights to compress their front, middle and back offices and deliver better member experiences. […]

Jodie Thellin Skyberg - November 20, 2020 - 458 views

We have speculated over the last two or three years about when we would see Prime Health emerge from Amazon. The company’s recent announcement of Amazon Pharmacy and PrimeRx only partially fulfills our prediction. On the surface, it doesn’t seem to be a particularly disruptive business model, as many analysts have noted. But – this […]

John Reynolds - November 18, 2020 - 198 views

Healthcare business leaders need fresh strategies for thriving as the industry evolves to value-based reimbursement models, “care anywhere” and individualized health experiences. As explained in Part 1 and Part 2 in this series, BPaaS offers payers powerful tools for competing in the digital health ecosystem while reducing total cost of ownership. In achieving these goals, […]

Andres Angelani - November 13, 2020 - 201 views

One year ago, we published Transforming While Performing: How To Create A Culture Of Innovation With Partners. Little did I realize that one year after its arrival, the book would be even more relevant than it was 12 months ago. Our intent with the book was to help establish a foundation and roadmap for modernizing […]

The pandemic has altered both consumer and business behavior, and telecommunications companies are at the center of this evolution. Telecoms have become the essential backbone for interoperable global networks that allow people and companies to stay connected. But with global adoption of 5G fast becoming a reality, telecoms face new challenges. How does consumer connectivity accelerate […]

John Reynolds - October 20, 2020 - 277 views

Reducing total cost of ownership (TCO) is a key objective for healthcare organizations. That doesn’t just mean driving down operational costs – it also means changing the economics of care by moving away from volume-based fee-for-service models to outcome-driven value-based care. As discussed in part one of this blog series, health insurers can use business […]

Becky Schmitt - October 8, 2020 - 212 views

October is Breast Cancer Awareness Month, dedicated to education and fundraising around this devastating disease. Breast cancer is the most common cancer in women and the second most common cancer overall, with more than two million people diagnosed with new cases globally in 2018. That is a sobering statistic. We can and must do better. […]

Hanadi Salameh - October 5, 2020 - 220 views

Amid all the pressures of COVID-19, healthcare payers and providers are working to reduce high operational costs and provide a more customized user experience. Across the healthcare ecosystem, organizations need to modernize their patient- and member-facing processes and systems to enable personalized engagement, virtual healthcare and triage, more self-service options, and real-time data analytics for […]

Surya Gummadi - September 29, 2020 - 214 views

COVID-19 gets too much credit for changing everything. In reality, it’s not the virus itself but how organizations and people respond to the pandemic that will – and in some cases, should – create lasting change. In healthcare, one such change is the concept of “care anywhere.” Care anywhere can mean care received at home, […]