Social Media Got You Down? Turn it Off!

This weekend, football teams across England are uniting in a boycott of social media to protest the ongoing abuse that many players receive on these platforms. This is the latest step by players and officials in some of the world’s most popular and high-profile sports leagues to do something about what has become a toxic […]

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When Employees Return, the Workplace Needs to Be Smarter

Even with many employees continuing to work remotely, as many as 80% of workers are expected to return to the workplace in the next few months. This represents a massive challenge for organizations that need to adhere to social distancing and worker hygiene requirements. Some of the key challenges will be to ensure a contactless […]

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Banking’s Latest Challenge: Managing Job Performance in the Remote Workplace (Part 3 of a Multipart Series)

Now comes the hard part. After getting remote access right and investing in the work from anywhere (WFA) model, the next thing for banks is tackling how to manage and measure productivity in the new workplace. Job performance data is surprisingly easy to collect – but at times difficult to accept. Nevertheless, building a positive, […]

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Keeping Remote Workers Productive, Now & Beyond the COVID-19 Crisis

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]

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Consumer Experience in the AI Age

In the experience economy, breakthrough brands are taking a human-first view. Somewhat paradoxically, they use artificial intelligence (AI) to interact with consumers in ways that create greater empathy and relevance across all contexts. Another paradox is that AI won’t do the work for us. Although it seems counter-intuitive, the deeper customer engagement enabled by AI […]

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Applying a ‘Voice UX-First’ Mentality to Enterprise Apps

Almost every other consumer product today is enabled with a smart voice UX such as Alexa.  From audio/video receivers, Blu-ray players, electric switches and lightbulbs, to refrigerators, microwave ovens and TVs, smart voice assistants such as Alexa are ushering in the era of smart devices and appliances. This transition to voice UX-first interfaces has begun […]

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