In Pursuit of Imperfection

Tiffany Dufu is a force of nature. A passionate advocate for women and girls, she tells a story of embracing imperfection that energized all of us lucky enough to hear her speak at a recent Women Empowered luncheon. At first glance, imperfection is the last thing you’d associate with Dufu. As an activist and author, […]

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Making AI Actionable: Converting Lofty Promise into Tangible Results

AI’s breakthrough abilities to learn and to detect meaning and even sentiment are helping organizations to create experiences that are more human and contextual. With breakthroughs, however, come anxieties and hurdles. As the economist Milton Friedman might have said, “there’s no such thing as a free lunch.” We see obstacles in the marketplace, many of […]

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Drones in Animal Health: Transforming Life Sciences in the Wilds of the Healthcare Jungle (Part 1)

In the 20th century, the world gained industry-changing insights on primate behavior when researcher Dian Fossey went to the remote forests of Rwanda to study the daily activities of gorillas in their natural environment. How can we reimagine this model of observation and understanding of the animal world with the digital tools we now have […]

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How a Walmart, Humana Tie-Up Would Accelerate Disruption of the Healthcare Value Chain

About two years ago, we conducted visioning exercises about the future of healthcare and its business models. We forecast several “signal events” that – should they come to pass – would mean real business change was under way in healthcare.  Ironically, one of our dummy headlines was “Walmart Acquires Humana.” Score one for our crystal […]

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Conversational AI Is Getting Real (Part 1 of a Series)

Conversational AI represents the most significant advancement yet in how people interact with technology. While punchcards, keyboards, GUIs and even touchscreens are all ways that we communicate with computers on their terms, conversational AI changes all that, as it finally enables an innately human form of interaction between people and machines: natural language. More sophisticated […]

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Cognitive Computing Systems: How They Learn, How We Make Them Unlearn

Like humans, cognitive computing systems learn from an ever-growing collec­tion of knowledge. And clearly, business interest is high in adopting these systems to accelerate decisions and improve their accuracy. Businesses need a plan, however, for when intelligent systems learn in expected ways. The fact is, cognitive computing systems do sometimes learn in ways their designers […]

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