Prashant Achanta - June 6, 2019 - 132 views

Businesses have long thrived on applications that are flexible, cost-effective, scalable and resilient. The measure of a system’s resilience is its ability to withstand the impact of planned or unplanned disruptions, and recover quickly from a failure. With increased application complexity and an abrupt rise in the number and type of network attacks, however, businesses […]

Like the Industrial Revolution before it, the rise of artificial intelligence (AI) is the great story of our age.  Entire industries and job categories will be created, elevated, reshaped and even eliminated, while entire classes of human interaction will be redefined. In addition to its societal impact, AI is forecast to add $15.7 trillion to the […]

Matthew O'Kane - May 31, 2019 - 425 views

A bank turned to one of its data scientists to predict the risk of customers missing their next collections payment, with the goal of reducing bad debt. The data scientist was fortunate enough to have access to a comprehensive data mart containing data across many dimensions – including customers, product holdings, transactions and collections activity. […]

Simon Walker - May 29, 2019 - 395 views

I never want to call the service desk again. Neither should you. It’s not because I had some terrible interaction but because the relationship between end users and the service desk is fundamentally shifting. Early in my career, I spent a year or two working as a service desk agent. The typical transactional routine on […]

Justin Jesudas - May 23, 2019 - 1097 views

In 2009, just as I joined Cognizant through an acquisition, a car accident left me paralyzed from the neck down. At 29 years old, and in a split second, everything changed: I was completely paralyzed in my chest, abdomen, legs and hands, and partially paralyzed in my wrists and elbows. I still had full shoulder […]

Jerry Smith - May 21, 2019 - 253 views

Organizations typically suffer two common constraints when it comes to growing effectively: a lack of resources and flawed decision-making. But when both are present, it can be a bellwether of an extinction-level event. It’s one thing to lack the resources to adequately lead and deliver tomorrow’s business value today. But when suboptimal decisions are made across […]

Remember the old days, when a great way to start an article was to quote a dictionary definition?  “Webster’s defines privacy as ‘freedom from unauthorized intrusion.’” You know, that sort of thing. Sometimes with a pronunciation guide. And we do love the modern touch – like a real-time voiceover or a Google Trends graphic showing […]

Mark Davies - May 15, 2019 - 672 views

When the first customer calls from California on Jan. 1, 2020, to inquire about personal data, will your bank know what to do? For most, the answer is no. Banks and financial services firms around the world are grappling with compliance challenges as the start date draws closer for the California Consumer Privacy Act (CCPA). […]

Andrew Worzella - May 14, 2019 - 180 views

Our personal data has become currency in the ever expanding digital economy. This shift has become most  apparent among tech companies whose business models pivot around the monetization of customer data. The ensuing uproar over the use and abuse of personal data has academics, industry leaders, politicians, the media and policy experts calling for a […]

The Industrial Internet of Things (IIOT), as well as conventional IoT deployments, often remain in “pilot purgatory” because they fail to deliver significant business outcomes. Part 1 of this series revealed that to succeed, manufacturers should utilize IoT to reshape key operating  processes and experiences into end-to-end journeys that unlock trapped business value. As history […]