Accelerating Insights in the Digital Age: From Strategy to Execution
It’s no secret that in today’s dynamic digital age, data-driven enterprises that effectively apply advances in artificial intelligence (AI) and analytics technology can increase profitability, improve customer interactions, identify inefficiencies, and spur the development, manufacturing and distribution of high-value, in-demand products and services. However, translating these notions into reality is rife with complexity and challenges. […]
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The Frontier Within (Part 3): Green Signals from the FDA for Human Digitization
This is the third in our blog series on “digitizing the human body.” (Also see Part 1 and Part 2.) Human digitization has moved closer to reality, with three recent FDA-related developments strongly suggesting that regulatory hurdles to cutting-edge life sciences technologies are less daunting than generally assumed: #1: Approval of a Digital Pill The […]
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Every Move You Make: Privacy in the Age of the Algorithm
Traffic congestion marked by thick red lines on a Google Map. A browser that remembers your credit card code. Tracking down a long-lost friend via social media. The benefits of sharing our personal information – personal recommendations, customized experiences, lightning-fast convenience – are everywhere. But when news headlines break on terrorists hunted down by drones […]
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Empowering Women to Thrive through Sponsorship
When Sean Middleton, a senior executive at Cognizant, recently advocated for Irene Sandler, a Vice-President and member of his team, he never thought of it as sponsorship. He believed he was doing what all good leaders do. As Sean explains, “I have regular conversations with everyone, asking questions like, ‘What are you doing now? Where […]
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What to Expect in the Next Two Years of Conversational AI (Part 3 of a Series)
More than any time in our industrial history, people today expect always available access to research, advice, commerce and support from any location, device or platform they prefer. As explained in the first of this blog series, conversational AI provides companies with the technological means for meeting that expectation in a way never before possible. […]
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Drones in Human Health: Transforming Life Sciences in the Wilds of the Healthcare Jungle (Part 2)
In Part 1 of this series, I discussed Dian Fossey’s approach to gaining groundbreaking insights on primate behavior by directly observing and documenting the daily activities of gorillas in their natural environment. I described how applying and combining digital technologies such as drones and artificial intelligence (AI) could enable Fossey-style research at scale to improve […]
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Not Your Father’s Call Center: How Cognitive Computing Can Boost Customer Satisfaction and Agent Retention
However you measure business success, customer experience is a big factor. And in many cases, it’s the call center experience that directly affects the customer experience – and in very measurable ways: customer satisfaction scores, churn, social media ratings and brand reputation. And yet, on any given day, a significant portion of call center agents […]
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How Platforms Can Automate Business Workflows and Deliver New Value
At the same time that technology has improved our lives, it has also increased our expectations proportionately. In healthcare, for instance, patients who have historically been responsible for their medical reports and prescriptions now expect hospitals to have all their data available at the click of a button. Customers across industries today expect the businesses with […]
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Developing Conversational AI Bots that People Want to Talk to (Part 2 of a Series)
As discussed in the first blog of this series, conversational AI is a breakthrough in human-computer interaction, as it enables a natural language exchange. But for first-timers, there’s a steep learning curve and a lot of trial and error to implementing conversational solutions that ultimately exceed expectations. After more than 1,000 client discussions, hundreds of […]
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In Pursuit of Imperfection
Tiffany Dufu is a force of nature. A passionate advocate for women and girls, she tells a story of embracing imperfection that energized all of us lucky enough to hear her speak at a recent Women Empowered luncheon. At first glance, imperfection is the last thing you’d associate with Dufu. As an activist and author, […]
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