Bruce J. Rogow - August 6, 2020 - 96 views

Over the past two years, when I’ve asked business, digital and IT executives what critical skill or talent they most sorely lack, I’ve gotten an unexpected response: It’s what several called “chunkers.” Not only has the pandemic increased the need for chunkers; it also requires a different set of perspectives and skills from these individuals, […]

Soumya Ranjan Dash - August 5, 2020 - 326 views

As insurers navigate the COVID-19 landscape, they’re taking aim at a kinder, gentler customer experience. The result is a new focus on empathy – and online channels are shaping up as the key platform for delivering it. It may sound counter-intuitive to convey empathy through digital channels, especially in insurance: an industry known for complex […]

Anbu Muppidathi - July 31, 2020 - 88 views

In an already crowded software-as-a-service (SaaS) marketplace, new entrants are continuously emerging, driven by the need for innovation, deep specialization and affordability. But if enterprise IT doesn’t stay aware of the advancements and evolve with them, businesses will miss out on the benefits promised by the cloud. It’s essential for enterprise IT to not only […]

Search “healthcare changed forever by COVID-19” online. Millions of results pop up, from a “forever changed” supply chain to a “forever changed” industry landscape due to mergers and acquisitions to “forever changed” care delivery via telehealth. Instead of giving COVID-19 premature credit for all these changes, though, we’d rather call it a catalyst that could […]

Douglas McCuaig - July 28, 2020 - 283 views

Now comes the hard part. After getting remote access right and investing in the work from anywhere (WFA) model, the next thing for banks is tackling how to manage and measure productivity in the new workplace. Job performance data is surprisingly easy to collect – but at times difficult to accept. Nevertheless, building a positive, […]

SivaKumar Varadananjayan - July 23, 2020 - 230 views

Even before the pandemic, enterprises with traditional on-prem IT infrastructures faced investment optimization challenges: high capital expenditures to maintain legacy hardware and software, real-time data and systems availability shortcomings, scalability challenges and digital strategy blind spots. As the prolonged economic pause threatens to undermine top- and bottom-line performance of organizations across industries and the globe, […]

Jack Leach - July 21, 2020 - 211 views

COVID-19 changed the stakes in small-business lending: While the top four banks provided 36% of small-business loans before the pandemic,  they disbursed a scant 3% in the first round of the CARES Act Paycheck Protection Program (PPP). As large banks fumbled their PPP response, fintechs and smaller lenders stepped in to fill the gap. Online […]

Badhrinath Krishnamoorthy - July 17, 2020 - 185 views

Creating intelligent products has long been a staple of consumer technology providers. Think no further than the Apple Watch and iPhone. But the concept has been slower to take root in the B2B technology sector among makers of semiconductor parts, enterprise software, digital marketplaces and platforms, to name a few. Now, two forces are uniting […]

Matthew Lee - July 15, 2020 - 182 views

Self-quarantining in a midtown Manhattan hotel room gave me plenty of time to think. I thought about my family, of course. My doctor advised staying away from them after I’d returned from several weeks of international travel. Amid the solitude, I also reflected on my career – and especially on the mentors who made it […]

Moinuddin Ahmed - July 10, 2020 - 611 views

Amid COVID-19, many businesses have accelerated their use of the cloud. No longer are cost, flexibility and scale the sole drivers for cloud migration; equally important are systems availability and remote access for work-from-home employees. However, we still see organizations concerned about moving applications to the cloud, especially enterprise applications such as SAP, Pega and […]