Making Retirement Savings ‘Cool’ for Millennials

I remember as a kid hearing my mom and dad sing Paul McCartney’s classic Beatles tune, “When I’m 64.” At the time, age 64 seemed infinitely far away – I would certainly never be that old (as I’m sure McCartney felt when he wrote the song). Unfortunately, how I felt then is how most millennials […]

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Delivering a Consumer-Grade Experience in Healthcare

Why would a consumer need to be on hold for 30 minutes in this day and age to get confirmation of a prescription renewal? Because the renewal team has been inundated with annual renewal faxes, says a customer service representative. Faxes? Clearly, the healthcare industry needs to get serious about how it interacts with consumers. […]

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Overcoming the Top Four Challenges of Enterprise-Scale Machine Learning

As businesses use machine learning across more areas of their business to make informed decisions, we see them facing four significant challenges:  Increasing agility to launch machine learning capabilities more quickly to meet a range of business needs, from inventory optimization to fraud detection. Minimizing the cost of delivering business intelligence and machine learning in […]

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Redefining Etiquette in a Remote Work World

We were not prepared for this – “this,” of course, being the sudden and pervasive shift to remote work. Along with this new reality, we’re also faced with virtual work’s lesser known but equally important companion, the “virtualization of etiquette.” The previous models of business behavior and human engagement no longer apply. For example, when […]

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How Great Leaders Bring Us Together

Great leaders aren’t great alone. They’re hubs that bring people together. This lesson on leadership isn’t intuitive, and it wasn’t for me. But through my friend and colleague Steven Skinner, a Cognizant associate whom I deeply admired and who sadly passed away in 2019, I learned this and other leadership lessons that only grow in […]

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Time for Health Payers to Go Virtual-First

The pandemic has forever changed the role of technology in healthcare and the experience and expectations of health consumers. Before the pandemic, virtual care saw relatively low usage among patients and providers. Last spring, its use surged to 51% of physician visits. Although that declined to 17% when doctors’ offices and other service sites reopened […]

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