Jay Sultan - February 19, 2020 - 51 views

Name one issue on which both Republicans and Democrats agree. No, seriously. I only know of one right now: the ability for consumers to access their own healthcare information and use it to make decisions. For the last year, I’ve been traveling the country evangelizing on healthcare data interoperability, explaining the proposed federal interoperability requirements […]

Mark Taylor - February 17, 2020 - 146 views

In the experience economy, breakthrough brands are taking a human-first view. Somewhat paradoxically, they use artificial intelligence (AI) to interact with consumers in ways that create greater empathy and relevance across all contexts. Another paradox is that AI won’t do the work for us. Although it seems counter-intuitive, the deeper customer engagement enabled by AI […]

Agil Francis - February 13, 2020 - 91 views

While more P&C insurers are embracing data, artificial intelligence (AI) and machine learning as part of their digital strategy, we often hear them voice frustration about generating business outcomes from these investments. Many find it difficult to tie their AI initiatives to key performance indicators (KPI) and profitable growth. As they gear up to implement […]

Amresh Singh - February 12, 2020 - 215 views

In the coming year, millennials and the Gen Z generation will account for almost 60% of the global workforce. And if there’s one thing we know about this cohort, it’s that they like to communicate via technology, whether through text, collaboration portals, videoconferencing or some other digital channel. So why are we seeing so few […]

Bruce J. Rogow - February 7, 2020 - 173 views

Many years ago, I had the privilege of interviewing the noted CEO of a major, successful airline. At the end of the interview, I asked if he thought the then-new, innovative, low-cost startup People Express Airlines would survive. “That’s a totally stupid, irrelevant question – it doesn’t matter whether they survive or not,” he responded. […]

Bret Greenstein - February 5, 2020 - 290 views

Most senior leaders would agree that adapting in real time to customer and market needs is vital for achieving their visions and goals. And to develop this capability, they’d also likely agree they need data and artificial intelligence (AI). The examples are all around us. The city of Chicago uses 12 variables, including high daily […]

William Shea - January 31, 2020 - 132 views

Providers, look to your business models: The “app-first” approach to on-demand healthcare delivery is now under way. Digital tools are punching holes in the rapidly emptying moat around many healthcare delivery services. Take Amazon Care, a pilot program launched by Amazon for its Seattle-based employees last autumn. Enrolled employees may use chat or video to […]

Ben Pring - January 28, 2020 - 203 views

The World Economic Forum’s annual event is over for another year. Once again, Davos was a fascinating and frustrating few days, providing a snapshot of what the global elite hive mind is currently thinking. Beyond the obvious highlights – that POTUS and Greta are probably not on each other’s Christmas card lists, that “big tech” […]

Ben Pring - January 23, 2020 - 323 views

It’s the 50th anniversary of the founding of the World Economic Forum’s (WEF) annual meeting in Davos, Switzerland. In its honor, here are 50 observations from this year’s event. (50?! Don’t worry – I’ll keep it quick and painless.) It’s balmy – colder back in Massachusetts. POTUS came – and hardly anyone noticed. The global […]

Jerry Smith - January 20, 2020 - 656 views

Artificial intelligence (AI) is already assisting and augmenting us in our day-to-day lives. But in the coming year, we’ll see it become integral to our strategic decision making at work, resulting in great value to businesses across all industries. Here are 20 ways that we predict AI will change work across seven industries in 2020 […]