Chakradhar Agraharam - May 14, 2021 - 29 views

Over the past year, many clients I’ve spoken with have been looking for ways to make processes smarter, more adaptable and more resilient. According to our recent research,  many companies see the combination of AI and automation — or intelligent automation — as key to achieving these goals. Despite the promise of better operational performance […]

Dana Anderson - May 13, 2021 - 310 views

I spent many years in technology leadership as a man. Now I lead as a woman. Through my transgender experience, I’ve gained a new perspective on many aspects of life, both personal and professional, and encountered surprises as well: In my transition to a woman, I’ve learned how to be a better leader.  Over the […]

Ben Pring - April 29, 2021 - 143 views

This weekend, football teams across England are uniting in a boycott of social media to protest the ongoing abuse that many players receive on these platforms. This is the latest step by players and officials in some of the world’s most popular and high-profile sports leagues to do something about what has become a toxic […]

Streaming services providers are at a strange intersection in 2021: While the clamor for direct-to-consumer (DTC) content is at an all-time high, profits often remain elusive. The reason: Streaming providers aren’t focused on the right initiatives. Make no mistake that there’s plenty of good news in streaming. The market grew 37% in 2020 amid the […]

Bryan McSwiney - April 22, 2021 - 317 views

Most of our life science clients have a vision for using Manufacturing 4.0 — the use of “smart” connected devices to gain more complete, accurate and real-time intelligence about production processes, customers and markets. In life sciences, the goals of Manufacturing 4.0 include speeding delivery of treatments to market, improving production yields, increasing quality and […]

Mark Taylor - April 21, 2021 - 324 views

Not so long ago, a brand was whatever it could persuade customers to believe it was. Today, a brand is defined by how it makes customers feel as they interact with it — its products, its services and its people. This shift in the customer experience is becoming a critical factor in sorting leaders from followers. […]

Daniel Meere - April 16, 2021 - 181 views

Failure to keep pace with technology change is now a top risk factor for financial services organizations, according to the most recent Banana Skins Index, which measures the risks facing the banking industry. Coming in at No. 3 in the index, technology risk has never ranked so high in the 15 years that the CSFI […]

Surya Gummadi - April 6, 2021 - 504 views

Today’s healthcare experience should extend beyond the boundaries of any single organization. Consumers expect to receive care almost anywhere; consult health experts through their smartphones; use their wearables and in-home devices as health sensors; and get help from brokerages to manage their health savings accounts. The effects of COVID-19 have amplified these trends, as more […]

Bruce J. Rogow - April 2, 2021 - 304 views

Almost everyone in my IT Odyssey interviews expresses certainty that their enterprise finally views data as a corporate asset. I could make a lot of money selling bumper stickers and executive designer T-shirts emblazoned with that catchphrase. But when I ask for the detailed, resourced specifics of what exactly is being done to actively manage […]

Eddie Gotherman - March 31, 2021 - 140 views

It’s no secret that businesses are under pressure to adopt industrial Internet of Things (IIoT) and Industry 4.0 solutions to compete in a connected world. It’s also no secret that far too many of these digital initiatives fail to meet expectations. Common causes for this failure include introducing new technology to solve what are primarily […]