Ben Pring - January 23, 2020 - 204 views

It’s the 50th anniversary of the founding of the World Economic Forum’s (WEF) annual meeting in Davos, Switzerland. In its honor, here are 50 observations from this year’s event. (50?! Don’t worry – I’ll keep it quick and painless.) It’s balmy – colder back in Massachusetts. POTUS came – and hardly anyone noticed. The global […]

Jerry Smith - January 20, 2020 - 404 views

Artificial intelligence (AI) is already assisting and augmenting us in our day-to-day lives. But in the coming year, we’ll see it become integral to our strategic decision making at work, resulting in great value to businesses across all industries. Here are 20 ways that we predict AI will change work across seven industries in 2020 […]

Bret Greenstein - January 13, 2020 - 286 views

Few technologies have sparked the human imagination like artificial intelligence has. Who among us couldn’t, on demand, conjure up a future scenario made possible through AI? The fact is, the technology has developed to the point that we can, with a fair degree of certainty, predict actual AI-driven events that will happen in the next […]

Allen Shaheen - December 20, 2019 - 466 views

As more organizations morph into software companies, they’re finding it takes a new mindset to acquire digital talent. Not only are key positions in short supply; today’s candidates are also motivated by different things than previous generations, making the group distinctly different from previous hires. As a result, successful recruitment and retention today requires a […]

Sonya McLaughlin - December 19, 2019 - 419 views

As head of diversity and inclusion for management recruitment in the U.S., I’m always on the lookout for new avenues for finding talent.  Like many companies, we’re taking steps to open up our hiring process so that we reach out to more nontraditional and under-represented candidates. Last summer, I had the privilege of attending the […]

Maria Nazareth - December 18, 2019 - 241 views

The call center has always been an important way for banks to connect with customers. But it won’t be long before call centers without artificial intelligence (AI) will be unable to make those human connections. I’m reminded of a meeting that I and one of my colleagues recently had with a bank CEO. My colleague […]

Shameka Young - December 13, 2019 - 281 views

This past summer, the Girl Scouts launched 18 Coding for Good badges, part of the organization’s focus on giving young girls the opportunity to learn about technology and encourage interest in STEM careers. This is great to see, but it also raises a question: Are we in the tech industry doing our part to ensure […]

Hector Pages - December 12, 2019 - 1264 views

With all the activity in the cards and payments space in 2019, 2020 promises to be even more interesting. The last 12 months saw several new fintech market entrants and digital commerce frameworks, continued expansion of the real-time payments infrastructure, investment in open-banking capabilities and heavy M&A by large incumbents. This made 2019 something of […]

Ben Pring - December 10, 2019 - 278 views

The annual meeting of the World Economic Forum, held in Davos, Switzerland, each January, plays an influential role in shaping the global discussion about the state of business, socioeconomics and the broader culture. Though it has its detractors – particularly in our new era when the “elites” are increasingly reviled – it remains as good […]

Brian Williams - December 3, 2019 - 276 views

In discussions with our clients, it’s become apparent that one of the greatest changes we’re witnessing in healthcare is the disaggregation (or unbundling) of care. Historically, access to and delivery of healthcare took place primarily in doctors’ offices, hospitals and clinics.  However, changes in consumer sentiment and advances in technology are creating a far more […]