Agile in the Age of COVID-19

When I started with this thing called “Agile,” it didn’t exist. At a time when it was barely gaining popularity, I was asked to learn more about this “method” so I could come back and teach my internal team the basics of being Agile. I took a class, and the rest is history – a […]

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Four Ways to Enhance the Customer Experience Amid COVID-19

The COVID-19 pandemic has disrupted business across the globe. Retail stores, service centers and banks are closed or operating with new restrictions in place. Even as businesses begin a phased-in reopening, customers are relying on new channels to connect via voice, mobile, web, social and chat. Concurrently, organizations are finding it challenging to deliver the […]

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Black People Need Allies, Too

As a diversity and inclusion (D&I) leader at Cognizant, I’m always planning for the next big D&I event. June, for instance, is filled with many Pride celebrations, virtual and otherwise. But instead of seeing coverage of upcoming LGBTQ+ Pride celebrations, I’m watching news coverage and having conversations with friends and family members about the senseless deaths of […]

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How QA Can Help Banks Cash In On Fraud-Detecting AI

Artificial intelligence (AI) isn’t new to the banking and financial services industry. Trades are executed by a robo-advisor; digital assistants answer queries on fixed-deposit interest rates via natural language processing; and credit scores for loan processing are tabulated within minutes by machine-learning algorithms. But as banks apply AI to make more informed and split-second business decisions, […]

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Keeping Remote Workers Productive, Now & Beyond the COVID-19 Crisis

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]

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Effective Vulnerability Management from a Practitioner’s Point of View

Enterprises across the globe are aggressively embracing the latest technologies and newer ways of delivering services to stay relevant in today’s global market. However, the growing interest in technology adoption introduces additional vulnerability and risk exposure. For starters, today’s threat landscape is incredibly dynamic, with thousands of new vulnerabilities reported annually amid growing complexity in […]

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Once in the Cloud, Lose the On-Premises Thinking

In the last two years, enterprises have significantly boosted their adoption of cloud technologies. A recent IDG study found that 79% of organizations have at least one application or infrastructure component in the cloud, and another 18% plan to deploy cloud-based applications or infrastructure in the next 12 months. Many enterprises, however, continue to use […]

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Resolving the Cloud Security Conundrum

Cyber criminals are relentless in their willingness and ability to go after companies of all shapes and sizes around the globe with an ever-increasing quantity and sophistication of cyber attacks. Simultaneously, companies are rushing to the cloud to better enable remote work and take advantage of the cost savings, fast deployment options, flexibility and scalability […]

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