Collaboration Is Key to Unlocking the Power of AI (Part 3)

As the curtain opens on 2021, there’s plenty of uncertainty mixed in with the overall hope for a better year. Amid the unknown, however, one thing is sure: Artificial intelligence will play a major role in whatever the next 12 months may bring. Second, even as businesses and governments jostle for AI domination, those who […]

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10 Thoughts on 2020

The year 2020 was as hellacious as it was revealing. Here are 10 not-so-top takeaways from the year we wish had never been. 2020 was … 1. The most ironically numbered year of all time – literally no one saw the pandemic coming. 2. The year the internet came of age; can you imagine what […]

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Vaccinations Are Coming – and AI Is Needed More than Ever (Part 2)

As COVID-19 infects more people worldwide than ever before in its nearly year-long rise to global pandemic proportions, hope is also emerging. Several vaccine trials have proved safe and effective, and vaccination programs are moving forward globally that could eventually end the pandemic. This makes our Pandemic Response Challenge with XPRIZE even more timely and relevant […]

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A Corporate Lifeline for Domestic Violence Victims

As the coronavirus pandemic wears on, remote work and learning is intended to keep us safe. For victims of domestic violence, however, it does anything but. Instead, working from home often keeps victims close to their abusers. This dynamic makes employee assistance programs (EAP) more important than ever. But while EAPs offer referrals and counseling […]

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Beyond the Back-Office: Cutting Medical Costs with BPaaS (Part 4)

In this blog series, we’ve made the case for payers to adopt business process as a service (BPaaS) to reduce total cost of ownership and improve business outcomes. Analytics and artificial intelligence (AI) can supercharge BPaaS, as they provide payers with insights to compress their front, middle and back offices and deliver better member experiences. […]

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How SaaS Convergence Fuels Better CX

Technology has not only blurred the boundaries of business and IT; it has also elevated customer experience (CX) as the number-one brand differentiator for every business. Technology-backed business processes make it possible for customers to have an exceptional and personalized experience in every interaction, whether with employees, products, websites, marketing messages or social media. And […]

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Real Diversity Starts When Assumptions End

I’m blond and fair-skinned—and I’m a proud Chickasaw Indian. You can imagine the collision of assumptions I’ve encountered throughout my life. And truth be told, I’ve also grappled with my own. At a time when unwarranted assumptions about others seem as ingrained in our culture as ever, the workplace is ground zero for having difficult […]

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Four Rules for Designing New Media & Entertainment Business Models

From Disney to ITV to WarnerMedia, media & entertainment (M&E) leaders are quickly moving from their legacy linear business toward a direct-to-consumer (D2C) model. To make this transition, these businesses have made some dramatic moves: significant restructuring to maximize cost efficiencies, mergers and acquisitions, and outsourcing unprofitable parts of the business to shift investment to […]

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