A Strategic Approach to Protecting Customer Data

In this age of continuous connectivity, individuals are producing more personal data than ever before (click streams, chat logs, social media interactions, geolocation information, etc.), creating volumes of data that can be sold to businesses eager for us to buy their goods, visit their venues, eat in their restaurants and use their services. Any company seeking […]

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On a Scale of 1-10, How Secure Are You?

A colleague of mine – a lawyer whose IQ is stratospheric – confesses to feeling terrified 99% of the time. Now, this is a guy who’s very well read, very savvy, a guy I’ve known for a long time and appears as serene as a summer lake. He snowboards and cycles without a helmet and […]

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When Numbers Know You Better – Making Wearables Work

The push to quantify customer lifestyles is here and now. Even President Obama is wearing a new Fitbit Surge—which monitors heart rate, sleep, and location—as a March photograph revealed. Quantified data can be an essential tool for healthcare transformation, but consumers will demand more from the service providers to help them make sense out of this deluge of information before it becomes big business.

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