The Make-or-Break Factor for Digital Success in Europe

If you’ve read my previous post and found the time to review my latest report, “Europe’s Digital Imperative,” you’ll know just how much money digital means for Europe. (In fact, one of the reasons for undertaking the research in that report was to provide the net/net of digital transformation.) However, as one of my previous […]

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Platform Business Models Win- 4 Reasons Why

Across myriad enterprises, digital platforms are becoming more widely accepted but vary on business need. Some support broad, horizontal markets; others target business functions or industry sectors. For example, a company like Airbnb  empowers trust between market participants and reduces information asymmetry. This can drive down the cost of delivery the service. And the platform can […]

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Platform Business Power

It’s been a platform kind of year. From prime time coverage in publications like the Wall Street Journal, to keynotes at our own Cognizant Community event by well-known platform evangelist, Peter Evans, businesses everywhere are looking into them. But what are platforms exactly? HBR defines them as “a structure upon which many variations of products are built.” […]

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People Power: The Unsung Engine of Digital Transformation

Have you read my latest research paper on the future of work and the workplace? It’s entitled,”People—Not Just Machines—Power Digital Innovation.” The piece was challenging to write. My original title was based on an earlier blog I had written on “The Future of Talent.” But it quickly became clear that the word talent could confuse readers. It’s too […]

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Navigating the Shift through Digital Service Management

Service management is going digital CXOs at leading companies are embracing  digital technologies to tap into new opportunities. But as these enterprises embark on their transformation journey, a vital part of the enterprise ecosystem that touches employees tends to get left out, and that is Service Management–a customer-centric approach for delivering IT services. Leading companies are beginning to […]

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Open APIs in Financial Services: Making Peace? Or Trouble?

Could this be the year for open APIs in the finance industry? It just might be. Since the 2008 financial crisis, banks have focused more on regulatory compliance rather than providing innovative services. But that’s changing, as are customers’ expectations. Take trading online. If you’re tired of paying fees for each trade, you’re not alone. And now you have options. Robinhood is a mobile […]

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U.S. Bank 1:1 on Innovating the Customer Experience

Innovating the Customer Experience with US Bank Customers today are more demanding, informed, mobile and entitled. How is digital technology changing the way organizations interact with their customers?  The Digitally Cognizant team had the chance to hear from Deepak Nair, Head of Digital Analytics and Marketing Technologies at U.S. Bank, and David Chang, Global VP of […]

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