In the Age of Interconnectivity, How “Connected” Are You Really?
“We cannot live only for ourselves. A thousand fibers connect us with our fellow men …” ― Herman Melville Not to get too touchy-feely, but how connected are you? Most likely, you’ve got every techno-gadget available – laptop, tablet, mobile, maybe even a business-personal split between a Galaxy, droid and iPhone. And I’d guess your […]Read More
A New Role for Medical Device Field Service
My first experience in service and repair came in the early ‘90s, working with leading telecommunications companies in the U.S. and Europe. With deregulation, cost pressures and new technologies, telcos needed to completely change how they planned, dispatched, delivered and managed field service work. It was a tough mandate: Maintain service quality while increasing the […]Read More
Digital Transformation: Less about Digital, More about Humans
Businesses are at varying stages of their digital transformation journeys, whether they’re at the forefront of innovation and setting the trends for their respective industries, or just now embarking. These businesses are driving digital throughout the enterprise, with a relentless commitment to rethink every asset, process, product, service and architecture within it. With digital interest […]Read More
The Make-or-Break Factor for Digital Success in Europe
If you’ve read my previous post and found the time to review my latest report, “Europe’s Digital Imperative,” you’ll know just how much money digital means for Europe. (In fact, one of the reasons for undertaking the research in that report was to provide the net/net of digital transformation.) However, as one of my previous […]Read More
Europe’s Digital Imperative Moves into View
Do you feel you’re living in a golden era? By some important metrics, 2016 was the best year in humanity’s history (I know, hard to believe). According to World Bank figures, every day about a quarter of a million people moved out of extreme poverty, and that’s the highest it’s been in, like, ever. Disease, famine […]Read More
Will Banks Seize Their API Advantage?
With the rise of digital technologies and industry convergence in the Digital Disruption 2.0 era, it’s increasingly clear that anyone who wants to offer banking services can do so. To prepare for this new open environment, banks need to understand where people and organizations are obtaining financial services today and where they might tomorrow. The […]Read More
With Automation, What Happens to the Humans?
Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]Read More
What Does ‘Being Digital’ Mean to Life Sciences?
No matter the industry, “being digital” goes well beyond developing a few mobile apps, launching a Web portal or moving a system or application to the cloud. It actually means changing the core DNA of your company operations to propel new business growth and operational models. Successful life sciences companies will seamlessly blend physical and digital components, delivering […]Read More
The pace of technology change in the financial services industry has left many banks concerned that they will lag behind or miss out on fast evolving digital opportunities. In response, some are pursuing tactical projects involving digital technologies – what we call “doing” rather than “being” digital. When organizations “do digital,” they dive into digital […]Read More
Platform Business Models Win- 4 Reasons Why
Across myriad enterprises, digital platforms are becoming more widely accepted but vary on business need. Some support broad, horizontal markets; others target business functions or industry sectors. For example, a company like Airbnb empowers trust between market participants and reduces information asymmetry. This can drive down the cost of delivery the service. And the platform can […]Read More