Need Digital Talent? Use a Depth Chart (Part 2 of 4)
Second of a four-part series. Week to week, professional sports teams don’t know which specific players will oppose them or (in championship season) even which team they will face. They’re never sure which of their players will be sidelined by injuries, retire or be poached by the competition. All this is familiar to anyone competing […]Read More
Digital Is Here. Is Your Workforce Ready? (Part 1 of 4)
First of a four-part series. “Be digital.” I’ve thought a lot about this business mandate, and I fully agree that it’s not enough to focus on isolated digital initiatives or take anything less than a full-on approach to customer centricity and personalization. It’s completely true that business leaders need to think “digital first” when approaching […]Read More
On a Scale of 1-10, How Secure Are You?
A colleague of mine – a lawyer whose IQ is stratospheric – confesses to feeling terrified 99% of the time. Now, this is a guy who’s very well read, very savvy, a guy I’ve known for a long time and appears as serene as a summer lake. He snowboards and cycles without a helmet and […]Read More
The Ever-Evolving Connected Health Ecosystem
Connected health – long just an ideal – is slowly moving toward reality. It’s likely that in the next three to five years, we’ll see the industry working more closely together, enabled by data sharing, collection and monetization for the common purpose of driving better patient outcomes. Key to the healthcare industry’s transformation, however, is […]Read More
Blockchain as a Design Thinking 2.0 Tool
I recently participated in an IDG-sponsored roundtable discussion on blockchain with representatives from the technology, consulting and academic worlds. All panelists agreed that we will see widespread adoption of blockchain technologies in business and beyond – but likely in ways we haven’t yet thought about. One common observation was that the business relevance of blockchain […]Read More
The Artificial Intelligence Panacea?
Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]Read More
Half Man, Half Machine, All Centaur
A robot is going to steal your job. AI is only a handful of years away from being smarter than you. The bot uprising is coming to enslave or kill us all. Deep learning is creating code that we can’t understand. The great digital divide is coming. Maybe. Or maybe there’s another path forward. Our […]Read More
How Digital Collaboration Lets Humans Be Human
Many of us have grown up on a healthy diet of R2-D2, Skynet, Autobots, JARVIS and the Matrix. What was a mere notion – artificial intelligence, bots and algorithms coexisting with and influencing our lives – has now become integral to what we do, both personally and professionally. AI is disrupting the very core of […]Read More
In the Age of Interconnectivity, How “Connected” Are You Really?
“We cannot live only for ourselves. A thousand fibers connect us with our fellow men …” ― Herman Melville Not to get too touchy-feely, but how connected are you? Most likely, you’ve got every techno-gadget available – laptop, tablet, mobile, maybe even a business-personal split between a Galaxy, droid and iPhone. And I’d guess your […]Read More
A New Role for Medical Device Field Service
My first experience in service and repair came in the early ‘90s, working with leading telecommunications companies in the U.S. and Europe. With deregulation, cost pressures and new technologies, telcos needed to completely change how they planned, dispatched, delivered and managed field service work. It was a tough mandate: Maintain service quality while increasing the […]Read More