How Digital Collaboration Lets Humans Be Human

Many of us have grown up on a healthy diet of R2-D2, Skynet, Autobots, JARVIS and the Matrix. What was a mere notion – artificial intelligence, bots and algorithms coexisting with and influencing our lives – has now become integral to what we do, both personally and professionally. AI is disrupting the very core of […]

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A New Role for Medical Device Field Service

My first experience in service and repair came in the early ‘90s, working with leading telecommunications companies in the U.S. and Europe.  With deregulation, cost pressures and new technologies, telcos needed to completely change how they planned, dispatched, delivered and managed field service work. It was a tough mandate: Maintain service quality while increasing the […]

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Digital Transformation: Less about Digital, More about Humans

Businesses are at varying stages of their digital transformation journeys, whether they’re at the forefront of innovation and setting the trends for their respective industries, or just now embarking. These businesses are driving digital throughout the enterprise, with a relentless commitment to rethink every asset, process, product, service and architecture within it. With digital interest […]

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The Make-or-Break Factor for Digital Success in Europe

If you’ve read my previous post and found the time to review my latest report, “Europe’s Digital Imperative,” you’ll know just how much money digital means for Europe. (In fact, one of the reasons for undertaking the research in that report was to provide the net/net of digital transformation.) However, as one of my previous […]

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Europe’s Digital Imperative Moves into View

Do you feel you’re living in a golden era?  By some important metrics, 2016 was the best year in humanity’s history (I know, hard to believe). According to World Bank figures, every day about a quarter of a million people moved out of extreme poverty, and that’s the highest it’s been in, like, ever.  Disease, famine […]

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What Does ‘Being Digital’ Mean to Life Sciences?

No matter the industry, “being digital” goes well beyond developing a few mobile apps, launching a Web portal or moving a system or application to the cloud. It actually means changing the core DNA of your company operations to propel new business growth and operational models. Successful life sciences companies will seamlessly blend physical and digital components, delivering […]

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Platform Business Models Win- 4 Reasons Why

Across myriad enterprises, digital platforms are becoming more widely accepted but vary on business need. Some support broad, horizontal markets; others target business functions or industry sectors. For example, a company like Airbnb  empowers trust between market participants and reduces information asymmetry. This can drive down the cost of delivery the service. And the platform can […]

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