WEF 2017: A Manifest Destiny of Machines

As we approach this year’s annual meeting of the World Economic Forum, a new economy – a digital economy – is emerging from the red hot furnace of technological innovation. An economy based on artificial intelligence, algorithms, “bots” and instrumented “things” is taking shape and, in the process, generating huge new money from ideas that […]

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Will Microservices Upend the Services Industry?

Netflix figured out what speed meant to their business: they developed a way to learn about their customers and gave them what they wanted at a faster pace than their competitors. As the need for speed and agility intensifies across industries, as  predicted in a previous post, Predictions (and some Provocations) for 2016,  companies will turn their attention to microservices to […]

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Can Digital Save Shared Services Centers?

Shared services centers struggle to remain relevant I enjoyed seeing many of you shared services, outsourcing, and transformation professionals at SSON’s SS&O Week. I remember in the 90s how shared services centers (SSCs) were the rage in corporate America. The opportunity for a company to eliminate redundant functions, people, and technology systems truly held its promise. Now fast-forward to today. […]

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Digital FOMO: Time for a Refresh on Semantics

Digital has affected everything around us—the way we eat, the way we shop, and the way we talk. Each generation—baby boomers, Generation X, and millennials—has found new ways to express understanding and to modernize meanings. Dictionary.com said that in 2015, “we added more than 150 new words and definitions, and revised over 1,000 entries.” When is the […]

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