How Digital Collaboration Lets Humans Be Human

Many of us have grown up on a healthy diet of R2-D2, Skynet, Autobots, JARVIS and the Matrix. What was a mere notion – artificial intelligence, bots and algorithms coexisting with and influencing our lives – has now become integral to what we do, both personally and professionally. AI is disrupting the very core of […]

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A New Role for Medical Device Field Service

My first experience in service and repair came in the early ‘90s, working with leading telecommunications companies in the U.S. and Europe.  With deregulation, cost pressures and new technologies, telcos needed to completely change how they planned, dispatched, delivered and managed field service work. It was a tough mandate: Maintain service quality while increasing the […]

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Digital Transformation: Less about Digital, More about Humans

Businesses are at varying stages of their digital transformation journeys, whether they’re at the forefront of innovation and setting the trends for their respective industries, or just now embarking. These businesses are driving digital throughout the enterprise, with a relentless commitment to rethink every asset, process, product, service and architecture within it. With digital interest […]

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The Make-or-Break Factor for Digital Success in Europe

If you’ve read my previous post and found the time to review my latest report, “Europe’s Digital Imperative,” you’ll know just how much money digital means for Europe. (In fact, one of the reasons for undertaking the research in that report was to provide the net/net of digital transformation.) However, as one of my previous […]

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Europe’s Digital Imperative Moves into View

Do you feel you’re living in a golden era?  By some important metrics, 2016 was the best year in humanity’s history (I know, hard to believe). According to World Bank figures, every day about a quarter of a million people moved out of extreme poverty, and that’s the highest it’s been in, like, ever.  Disease, famine […]

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WEF 2017 Post Mortem: Disrupting Disruption at Davos

For those of us in the futurology business, the concept of disruption has long been a central organizing principle of how we look at the world, as well as the people and organizations that try to navigate it. And where better to assess how this is playing out but at the recently concluded World Economic […]

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With Automation, What Happens to the Humans?

Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]

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Blockchain Beyond Banking: The Sky’s the Limit

As blockchain revolutionizes traditional financial services, distributed ledger technology is creating new opportunities in other arenas as well. Today, just about everyone knows about Uber, and many people use it. Now comes Abra, billing itself as the Uber of digital cash. Abra is a blockchain-based digital wallet that enables people to store digital cash on their […]

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