The Need for Quality at Speed

In the digital universe, customer experience is the be-all and end-all, making businesses reinvent themselves to deliver faster and better services. In an era of ‘born digital’ companies like Uber and Amazon, which have turned customer experience into a matter of software quality and speed, enterprises need to digitally step up.

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Life Sciences CIO Alters Role with Digital

It’s easy to see the impact of digital technologies on industries like travel, retail and banking. Less visible has been the impact on life sciences. Yet, as Gartner’s Stephen Davies notes, “Over the past several years the theme of digital business generated many inquiries with our life science clients.” As more life sciences companies choose to digitally […]

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How to Bring About a Customer-Experience-Focused Digital Transformation

Implementing a Digital Transformation For Tech-Savvy Customers Gone are the days when implementing a digital business meant centralizing information and automating tasks to achieve optimization. “Digital” now refers to a new way of looking at business, a completely transformative approach of the enterprise business model, promising far-reaching effects and readying the business for a new age of […]

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The Soul in the New Machine? Try Delight.

What is the nature of delight? A principle of pleasure. Perhaps a sense of mystery unfurled. A tinge of magic.   Consider: Today your vehicle alerts you when the oil needs to be changed, the tires are low, or it needs service. But in tomorrow’s world, the onboard computer sends an alert to the dealer […]

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