Modernizing IT Service Management in an AI-First World
Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]Read More
AI Isn’t All You Need: Human-Centered Design Makes For Good Business
What I’m about to posit may get me some blowback, but, as my peers and colleagues know, I’m not one for complacency. So, here it goes: Behind every good robot lies an even better human. As technology continues to impact even the most fundamental aspects of our daily lives – getting our annual medical checkup, […]Read More
The Artificial Intelligence Panacea?
Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]Read More