The Artificial Intelligence Panacea?

Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]

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Half Man, Half Machine, All Centaur

A robot is going to steal your job. AI is only a handful of years away from being smarter than you. The bot uprising is coming to enslave or kill us all. Deep learning is creating code that we can’t understand. The great digital divide is coming. Maybe. Or maybe there’s another path forward. Our […]

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Hello, Robot Tax? Meet Habeas Corpus

Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax.  His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else.  I’m no spokesman for the Howard Jarvis society.  […]

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How Digital Collaboration Lets Humans Be Human

Many of us have grown up on a healthy diet of R2-D2, Skynet, Autobots, JARVIS and the Matrix. What was a mere notion – artificial intelligence, bots and algorithms coexisting with and influencing our lives – has now become integral to what we do, both personally and professionally. AI is disrupting the very core of […]

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With Automation, What Happens to the Humans?

Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]

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Smart Services and the Promise of Superior Care

How will smart services and the next wave of high-tech gadgets bring new safety nets to seniors and ill patients living on their own? What factors are necessary to support both professional practice and patient care to meet the challenges of advanced health care systems with anticipated outcomes? Both payers and providers are looking into transformational care models […]

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HfS Research Recognizes Cognizant in the”Winner’s Circle” for Intelligent Automation

Few fields are changing as quickly as the field of Intelligent Automation.  Players in this area have to adapt to the extreme technological leaps, pioneer new solutions, and successfully lead their customers through the entire process to survive. (And they have to keep up on the latest acronyms, like IA, RPA, AI, AR.) Leading analyst firm Horses […]

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6 Strategies to Successfully Pilot a Robotic Process Automation Project

If you’re thinking about automating some of your business processes, you’re likely looking for two outcomes – lowering operating cost and improving your customer and employee experiences. Sometimes it’s just not possible to do a complete digital process transformation. You may not have the time, resources, or budget for that kind of project, but you still may need […]

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