The Artificial Intelligence Panacea?

Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]

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Hello, Robot Tax? Meet Habeas Corpus

Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax.  His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else.  I’m no spokesman for the Howard Jarvis society.  […]

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Digital Transformation: Less about Digital, More about Humans

Businesses are at varying stages of their digital transformation journeys, whether they’re at the forefront of innovation and setting the trends for their respective industries, or just now embarking. These businesses are driving digital throughout the enterprise, with a relentless commitment to rethink every asset, process, product, service and architecture within it. With digital interest […]

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With Automation, What Happens to the Humans?

Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]

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Navigating Uncertainty

The pace of technology change in the financial services industry has left many banks concerned that they will lag behind or miss out on fast evolving digital opportunities. In response, some are pursuing tactical projects involving digital technologies – what we call “doing” rather than “being” digital. When organizations “do digital,” they dive into digital […]

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