Digital is Transforming Workers’ Compensation

Today, the cost of workers’ compensation claims continue to rise. Insurance carriers and third party administrators are looking for new and innovative ways to provide better support to workers, both from a preventative as well as post claim perspective. Many payors have implemented Return to Work (RTW) programs to support injured workers in a post-claim […]

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Case Study: The Digital Journey for Insurance

How to balance minimizing costs while delivering new products and services to customers is top of mind for every insurance carrier.  While there is no question that digital can help balance the scales, there are still real business challenges to overcome. How did one insurance company accelerate their adoption of digital technologies to advance their […]

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Freemium in the Insurance Industry

Let’s face it, everyone loves a bargain! People love going to Costco or Trader Joe’s to sample all the free items. Can an idea like this be applied to the insurance industry? Yes it can and here’s how. It works like this; you appeal to a new customer with freemium basic insurance products and encourage customers […]

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Encouraging P&C Insurers to Adopt Predictive Analytics

Put predictive modeling in the hands of an adjuster in real-time, and you’ll see moderate success, but scale it to a large organization, and the efficiency gains are amazing. That’s why claims management teams and adjusters have already widely adopted predictive modeling. But the story is entirely different on the underwriting side of the house and this is where we […]

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Can Chatbots Advance Insurance Services?

With technology giants like Facebook and Microsoft announcing their own versions of the bot framework and services, chatbots are experiencing a kind of rebirth. Even though chatbots have been in existence since 1950s, Credence Research predicts growth greater than $88.3 million over the next 7 years across three million apps. Today’s consumers are spending more time in messaging […]

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Customizing Insurance for the Long Tail of Demand

The long (and short) tail of insurance demand Today, many businesses are modeling themselves on the premise that people gravitate toward niche solutions and products because they satisfy their unique interests more than generalized offerings. Can this “long tail of demand” model succeed in insurance as well? Can insurance companies profit by offering many types of niche coverages and offerings rather […]

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