Blocking the Chain of Online Pirates

If you have been keeping up with the latest news and drama around Torrents, you know that a major torrent site has been taken down and the owner, arrested. While this was happening, other similar sites resurfaced, making it easy to conclude that this global battle between law enforcement agencies and online pirates is far from over.

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What to Do When Digital Doesn’t Work in Telecom

After publishing our 2nd Annual Communications Service Provider (CSP) Consumer Survey, we found an odd statistic: 43% of millennials prefer to use the phone to contact their CSP. That contradicts Forbes’ claims that millennials prefer NOT to use the phone. So, what gives? Dialing up the Dollars We asked the University of Texas at Austin to conduct a millennial […]

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Proactive Customer Contact: Deploying Without Annoying

Almost all TV/Cable/Internet, or Communication Service Providers (CSPs) are searching for ways to reduce the time and cost required to manage their customer call center connects. Are there practical strategies can help reduce unhappy customer service calls, while enhance their overall experience?

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5 Ways to Make Your Telecom Customers Happy

What are customers looking for? They definitely want more. But more of what? In Cognizant’s Third Annual CSP Survey, customers made it clear that they want better quality, streamlined digital channels, more proactive and personalized offerings, and the ability to bring connected things to life. And boy are they looking: the number of customers who switched carriers in […]

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Who’s Missing from your Transformation?

Communication service providers (CSPs) exist in a fast-paced, technology-driven world. It’s not even about getting ahead. It’s a matter of keeping up. According to Gartner, the telecommunications industry spent over $163B on IT last year, on a prolific number of transformation programs. Yet, even with this investment, the CSP sector is at the bottom of customer satisfaction indexes. Why […]

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A Potent Force: Virtual Intelligence and Artificial Intelligence

Digital technologies can be deeply disruptive, and potent new forces can change how an industry or an entire marketplace operates. E-readers like the Kindle are disrupting the book publishing industry. iPads are changing how teachers teach. Netflix killed Blockbuster. Mobile devices have effected a complete sea-change in how we communicate, including interacting with social media. So, what’s next? Think immersion. A number of inventions […]

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