Will Banks Seize Their API Advantage?

With the rise of digital technologies and industry convergence in the Digital Disruption 2.0 era, it’s increasingly clear that anyone who wants to offer banking services can do so. To prepare for this new open environment, banks need to understand where people and organizations are obtaining financial services today and where they might tomorrow. The […]

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With Automation, What Happens to the Humans?

Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]

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The Future of Bank Brands

The notion of a dramatically different banking future is not hard to conjure, considering how the digital generation operates, transacts and interacts. Projecting five or 10 years out, will customers explicitly choose to work with bank brands at all, or will they simply look for a financial solution and take their business to whoever offers […]

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Navigating Uncertainty

The pace of technology change in the financial services industry has left many banks concerned that they will lag behind or miss out on fast evolving digital opportunities. In response, some are pursuing tactical projects involving digital technologies – what we call “doing” rather than “being” digital. When organizations “do digital,” they dive into digital […]

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A Portfolio Approach to Banking’s Future

A pertinent question was asked during the Q&A following my remarks at the CEB Financial Services Summit in Boston earlier this year: With the pace and scope of Digital Disruption 2.0, should banks invest in automating legacy processes, or should they skip trying to rewire anything and go straight to establishing fintech partnerships? At this […]

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Artificial Intelligence Can Provide Real Payoffs

Artificial intelligence (AI) was a big deal back when I was in engineering school (which wasn’t just yesterday). Through the years, AI’s evolution has produced multiple hype cycles, followed by disillusionment. Today, in the time of Digital Disruption 2.0, AI’s ascent looks a bit different. It’s building on its foundation of machine learning and cognitive computing […]

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Co-innovate for FinTech Success

A few years ago, if I asked you what comes to mind when you hear “Innovation Lab,” what would you think? Most would have responded with “a place where the best R&D brains come together to develop a new product.” But times have changed. Recent digital disruptions are demonstrating how innovation can spring up just about anywhere in a […]

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Blockchain Beyond Banking: The Sky’s the Limit

As blockchain revolutionizes traditional financial services, distributed ledger technology is creating new opportunities in other arenas as well. Today, just about everyone knows about Uber, and many people use it. Now comes Abra, billing itself as the Uber of digital cash. Abra is a blockchain-based digital wallet that enables people to store digital cash on their […]

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Will Blockchain Reset the Table for Banking?

I met recently with the chief operating officer at a major bank, who offered a lighthearted yet insightful observation on the buzz around blockchain: he said the hype around the technology is so intense that if you walk into any venture capital firm and can spell blockchain, it’s possible you’ll get startup funding. Of course, just about […]

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Losing Consumers Trust in a Digital World? It’s a Risky Business

Every time we download a new app, or sign up at a Web portal, we’re informed about terms and conditions of use, the seller’s privacy policies, cookie policies, and more. All pledge appropriate use of our personal data. Do we read these policies? I suspect many haven’t time—and assume they’re all similar. And although companies […]

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