WEF 2017: The Future of Work and the 10 Summits Ahead

The second hottest topic of conversation in World Economic Forum (WEF) conference rooms and Davos restaurants this week: What exactly is the future of work? (We’ll get to the first hottest topic in a minute.) Over coffee and schnitzel (and the odd glass or three of gluhwein), attendees are pondering the work ahead, and how […]

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WEF 2017: A Manifest Destiny of Machines

As we approach this year’s annual meeting of the World Economic Forum, a new economy – a digital economy – is emerging from the red hot furnace of technological innovation. An economy based on artificial intelligence, algorithms, “bots” and instrumented “things” is taking shape and, in the process, generating huge new money from ideas that […]

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Why Design Thinking is Essential to the Pursuit of Excellence

Last week, The New Yorker ran an essay by Tad Friend describing the growing effect of entrepreneurial boot camp Y Combinator on the prevailing ethos of Silicon Valley and the funding practices of venture capitalists. The piece profiled Sam Altman, the successor to Y Combinator’s founder and its guiding spirit, Paul Graham. If Graham’s name […]

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Embracing Customer-Centricity Your Way

  Some readers might remember the jingle from a certain well-known fastfood chain’s 1970s “Have It Your Way” campaign: “Hold the pickle, hold the lettuce. Special orders don’t upset us. All we ask is that you let us serve it your way.” The company was seeking to differentiate itself from a better known competitor by embracing […]

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5 Ways to Reinvent Workplace Engagement in the Digital Age

Counting our achievements and tracking our progress gives us humans a sense of accomplishment. If you’re like me, you enjoy checking your frequent flyer miles, credit card points, Fitbit steps, Facebook page followers, or LinkedIn profile strength from time to time. Many companies are adopting internal programs like these to motivate and incentivize their employees to […]

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Blocking the Chain of Online Pirates

If you have been keeping up with the latest news and drama around Torrents, you know that a major torrent site has been taken down and the owner, arrested. While this was happening, other similar sites resurfaced, making it easy to conclude that this global battle between law enforcement agencies and online pirates is far from over.

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How to Bring About a Customer-Experience-Focused Digital Transformation

Implementing a Digital Transformation For Tech-Savvy Customers Gone are the days when implementing a digital business meant centralizing information and automating tasks to achieve optimization. “Digital” now refers to a new way of looking at business, a completely transformative approach of the enterprise business model, promising far-reaching effects and readying the business for a new age of […]

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7 Ways to “Be” Digital, Not Just “Do” Digital

“Many of us play rock and roll, but very few of us are rock and roll.” So said Dave Grohl, of Foo Fighters and Nirvana fame, in a tribute to the late Lemmy Kilmister of heavy metal group Motörhead at February’s Grammy Awards. A similar statement could be made about entities like Uber, Spotify, Waze, and others.

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