WEF 2017: The Future of Work and the 10 Summits Ahead

The second hottest topic of conversation in World Economic Forum (WEF) conference rooms and Davos restaurants this week: What exactly is the future of work? (We’ll get to the first hottest topic in a minute.) Over coffee and schnitzel (and the odd glass or three of gluhwein), attendees are pondering the work ahead, and how […]

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WEF 2017: A Manifest Destiny of Machines

As we approach this year’s annual meeting of the World Economic Forum, a new economy – a digital economy – is emerging from the red hot furnace of technological innovation. An economy based on artificial intelligence, algorithms, “bots” and instrumented “things” is taking shape and, in the process, generating huge new money from ideas that […]

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Will Banks Seize Their API Advantage?

With the rise of digital technologies and industry convergence in the Digital Disruption 2.0 era, it’s increasingly clear that anyone who wants to offer banking services can do so. To prepare for this new open environment, banks need to understand where people and organizations are obtaining financial services today and where they might tomorrow. The […]

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Navigating Uncertainty

The pace of technology change in the financial services industry has left many banks concerned that they will lag behind or miss out on fast evolving digital opportunities. In response, some are pursuing tactical projects involving digital technologies – what we call “doing” rather than “being” digital. When organizations “do digital,” they dive into digital […]

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A Portfolio Approach to Banking’s Future

A pertinent question was asked during the Q&A following my remarks at the CEB Financial Services Summit in Boston earlier this year: With the pace and scope of Digital Disruption 2.0, should banks invest in automating legacy processes, or should they skip trying to rewire anything and go straight to establishing fintech partnerships? At this […]

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Artificial Intelligence Can Provide Real Payoffs

Artificial intelligence (AI) was a big deal back when I was in engineering school (which wasn’t just yesterday). Through the years, AI’s evolution has produced multiple hype cycles, followed by disillusionment. Today, in the time of Digital Disruption 2.0, AI’s ascent looks a bit different. It’s building on its foundation of machine learning and cognitive computing […]

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Follow Your Digital Business IT Vision, Not the Season

IT departments are under increased pressure to continuously innovate to provide greater value with emerging technologies. But digital initiatives are often complex, multi-year transformation journeys that transcend economic, regulatory and master business platform cycles. How do CIOs navigate through these cycles and balance them with economic, business and technological factors to achieve the greatest impact […]

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Platform Diving: Leveraging Economic Reality in Financial Services

Heightened regulatory scrutiny. Intense profit pressures. Agile non-bank market entrants. The financial services industry has experienced sweeping change since the 2008 global financial crisis, and more change is just beginning. What’s driving all this change? It’s the platform economy. This is the perfect time for financial services organizations to take the plunge. What do we mean by “Platform?” A […]

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Digital is Transforming Workers’ Compensation

Today, the cost of workers’ compensation claims continue to rise. Insurance carriers and third party administrators are looking for new and innovative ways to provide better support to workers, both from a preventative as well as post claim perspective. Many payors have implemented Return to Work (RTW) programs to support injured workers in a post-claim […]

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