Digital Transformation: Less about Digital, More about Humans

Businesses are at varying stages of their digital transformation journeys, whether they’re at the forefront of innovation and setting the trends for their respective industries, or just now embarking. These businesses are driving digital throughout the enterprise, with a relentless commitment to rethink every asset, process, product, service and architecture within it. With digital interest […]

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The Make-or-Break Factor for Digital Success in Europe

If you’ve read my previous post and found the time to review my latest report, “Europe’s Digital Imperative,” you’ll know just how much money digital means for Europe. (In fact, one of the reasons for undertaking the research in that report was to provide the net/net of digital transformation.) However, as one of my previous […]

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Europe’s Digital Imperative Moves into View

Do you feel you’re living in a golden era?  By some important metrics, 2016 was the best year in humanity’s history (I know, hard to believe). According to World Bank figures, every day about a quarter of a million people moved out of extreme poverty, and that’s the highest it’s been in, like, ever.  Disease, famine […]

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WEF 2017 Post Mortem: Disrupting Disruption at Davos

For those of us in the futurology business, the concept of disruption has long been a central organizing principle of how we look at the world, as well as the people and organizations that try to navigate it. And where better to assess how this is playing out but at the recently concluded World Economic […]

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The Present May Feel Shaky, but the Future (with Robots) Looks Bright

“Danger, Will Robinson!” will be replaced with “Home, James” – and James will be a robot. One of TV’s most famous — and most endearing — robots was B-9 from the 1960s series Lost in Space, who, in an effort to protect his master from impending disaster, would zoom around the screen, arms flapping, repeating: […]

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WEF 2017: The Future of Work and the 10 Summits Ahead

The second hottest topic of conversation in World Economic Forum (WEF) conference rooms and Davos restaurants this week: What exactly is the future of work? (We’ll get to the first hottest topic in a minute.) Over coffee and schnitzel (and the odd glass or three of gluhwein), attendees are pondering the work ahead, and how […]

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WEF 2017: A Manifest Destiny of Machines

As we approach this year’s annual meeting of the World Economic Forum, a new economy – a digital economy – is emerging from the red hot furnace of technological innovation. An economy based on artificial intelligence, algorithms, “bots” and instrumented “things” is taking shape and, in the process, generating huge new money from ideas that […]

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Will Banks Seize Their API Advantage?

With the rise of digital technologies and industry convergence in the Digital Disruption 2.0 era, it’s increasingly clear that anyone who wants to offer banking services can do so. To prepare for this new open environment, banks need to understand where people and organizations are obtaining financial services today and where they might tomorrow. The […]

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Navigating Uncertainty

The pace of technology change in the financial services industry has left many banks concerned that they will lag behind or miss out on fast evolving digital opportunities. In response, some are pursuing tactical projects involving digital technologies – what we call “doing” rather than “being” digital. When organizations “do digital,” they dive into digital […]

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A Portfolio Approach to Banking’s Future

A pertinent question was asked during the Q&A following my remarks at the CEB Financial Services Summit in Boston earlier this year: With the pace and scope of Digital Disruption 2.0, should banks invest in automating legacy processes, or should they skip trying to rewire anything and go straight to establishing fintech partnerships? At this […]

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