AI Isn’t All You Need: Human-Centered Design Makes For Good Business
What I’m about to posit may get me some blowback, but, as my peers and colleagues know, I’m not one for complacency. So, here it goes: Behind every good robot lies an even better human. As technology continues to impact even the most fundamental aspects of our daily lives – getting our annual medical checkup, […]Read More
On a Scale of 1-10, How Secure Are You?
A colleague of mine – a lawyer whose IQ is stratospheric – confesses to feeling terrified 99% of the time. Now, this is a guy who’s very well read, very savvy, a guy I’ve known for a long time and appears as serene as a summer lake. He snowboards and cycles without a helmet and […]Read More
In the Age of Interconnectivity, How “Connected” Are You Really?
“We cannot live only for ourselves. A thousand fibers connect us with our fellow men …” ― Herman Melville Not to get too touchy-feely, but how connected are you? Most likely, you’ve got every techno-gadget available – laptop, tablet, mobile, maybe even a business-personal split between a Galaxy, droid and iPhone. And I’d guess your […]Read More
The Present May Feel Shaky, but the Future (with Robots) Looks Bright
“Danger, Will Robinson!” will be replaced with “Home, James” – and James will be a robot. One of TV’s most famous — and most endearing — robots was B-9 from the 1960s series Lost in Space, who, in an effort to protect his master from impending disaster, would zoom around the screen, arms flapping, repeating: […]Read More
Why Design Thinking is Essential to the Pursuit of Excellence
Last week, The New Yorker ran an essay by Tad Friend describing the growing effect of entrepreneurial boot camp Y Combinator on the prevailing ethos of Silicon Valley and the funding practices of venture capitalists. The piece profiled Sam Altman, the successor to Y Combinator’s founder and its guiding spirit, Paul Graham. If Graham’s name […]Read More
The Soul in the New Machine? Try Delight.
What is the nature of delight? A principle of pleasure. Perhaps a sense of mystery unfurled. A tinge of magic. Consider: Today your vehicle alerts you when the oil needs to be changed, the tires are low, or it needs service. But in tomorrow’s world, the onboard computer sends an alert to the dealer […]Read More
The Emergence of Our Digital Twin
Digital imagination at work It seems implausible to talk about a 120-year old technology company, when few make it past 120 months. But industrial behemoth GE, founded in 1886, is today transforming itself into a modern digital company, betting big on software and analytics. GE’s structured approach to this transformation includes major investments in developing the […]Read More
Transformation, Part II: A Paperless ICU
In my last post, I talked about the evolution of design thinking toward what now is rapidly becoming a necessity: the digital transformation of businesses from the ground up. Such work is necessary from the standpoint of competitive advantage; it also offers businesses a changed paradigm for how they parse and act on the digital […]Read More
Transformation? Think Digital. And a Little Magic.
Remember back in the mid-2000s at the start of Web 2.0? It was epic: Web 2.0 completely changed the web experience from a static representation of content (and shopping carts) to a fluid experience that actively engaged audiences. In the context of Web 2.0, design meant accommodating user-generated content, with online audiences able to participate in communities—even, later, […]Read More