Sara Mihan

Sara Mihan is a Senior Manager within Cognizant Business Consulting’s Communication and Technology Practice. Sara has over 17 years of experience as a management consultant in the communications industry. She works with clients to plan, manage and deliver transformative technology projects. Sara has a bachelor’s degree in mechanical engineering from the University of Denver.

What to Do When Digital Doesn’t Work in Telecom

After publishing our 2nd Annual Communications Service Provider (CSP) Consumer Survey, we found an odd statistic: 43% of millennials prefer to use the phone to contact their CSP. That contradicts Forbes’ claims that millennials prefer NOT to use the phone. So, what gives? Dialing up the Dollars We asked the University of Texas at Austin to conduct a millennial […]

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5 Ways to Make Your Telecom Customers Happy

What are customers looking for? They definitely want more. But more of what? In Cognizant’s Third Annual CSP Survey, customers made it clear that they want better quality, streamlined digital channels, more proactive and personalized offerings, and the ability to bring connected things to life. And boy are they looking: the number of customers who switched carriers in […]

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Who’s Missing from your Transformation?

Communication service providers (CSPs) exist in a fast-paced, technology-driven world. It’s not even about getting ahead. It’s a matter of keeping up. According to Gartner, the telecommunications industry spent over $163B on IT last year, on a prolific number of transformation programs. Yet, even with this investment, the CSP sector is at the bottom of customer satisfaction indexes. Why […]

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