A Strategic Approach to Protecting Customer Data

In this age of continuous connectivity, individuals are producing more personal data than ever before (click streams, chat logs, social media interactions, geolocation information, etc.), creating volumes of data that can be sold to businesses eager for us to buy their goods, visit their venues, eat in their restaurants and use their services. Any company seeking […]

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Cloud-Based Healthcare: The Secure Path to Digital Health

The healthcare industry is becoming increasingly comfortable with cloud-delivered digital health services. As HIMSS has reported, popular candidates for cloud-based healthcare solutions include consumer engagement systems, data storage and back-office applications like e-mail. And they should be. These digital health solutions are more cost-effectively delivered via the cloud than on-premises, as the latter requires a […]

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QA Advances for the Digital Enterprise

In the customer-centric digital age, every organization is in the business of producing quality code. Code quality, in fact, is an integral part of everything a business does today. And the job of quality assurance (QA) isn’t finished once a digital solution is brought to the market. IT must monitor performance in terms of how […]

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Modernizing IT Service Management in an AI-First World

Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]

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Drones: More Than a PR Stunt

For many people, the word “drone” conjures futuristic – and so-far unrealistic – ideas of aerial vehicles that program their own flight courses, act on their own volition and autonomously navigate around all environmental obstacles. For others, drones are an unneeded (and even unwanted) plaything, a superfluous way to get a pizza delivered to their […]

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Digital Workforce: The Master Plan (Part 3 of 4)

Third of a four-part series. As discussed in my previous blog, a depth chart can help businesses more effectively manage the digital skills and potential of their current workforce. The depth chart is an essential part of the overall master plan for digital workforce transformation. Foundational to the master plan is what we call an […]

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