Modernizing IT Service Management in an AI-First World

Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]

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Drones: More Than a PR Stunt

For many people, the word “drone” conjures futuristic – and so-far unrealistic – ideas of aerial vehicles that program their own flight courses, act on their own volition and autonomously navigate around all environmental obstacles. For others, drones are an unneeded (and even unwanted) plaything, a superfluous way to get a pizza delivered to their […]

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Digital Workforce: The Master Plan (Part 3 of 4)

Third of a four-part series. As discussed in my previous blog, a depth chart can help businesses more effectively manage the digital skills and potential of their current workforce. The depth chart is an essential part of the overall master plan for digital workforce transformation. Foundational to the master plan is what we call an […]

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Need Digital Talent? Use a Depth Chart (Part 2 of 4)

Second of a four-part series. Week to week, professional sports teams don’t know which specific players will oppose them or (in championship season) even which team they will face.  They’re never sure which of their players will be sidelined by injuries, retire or be poached by the competition. All this is familiar to anyone competing […]

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Digital Is Here. Is Your Workforce Ready? (Part 1 of 4)

First of a four-part series. “Be digital.” I’ve thought a lot about this business mandate, and I fully agree that it’s not enough to focus on isolated digital initiatives or take anything less than a full-on approach to customer centricity and personalization. It’s completely true that business leaders need to think “digital first” when approaching […]

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On a Scale of 1-10, How Secure Are You?

A colleague of mine – a lawyer whose IQ is stratospheric – confesses to feeling terrified 99% of the time. Now, this is a guy who’s very well read, very savvy, a guy I’ve known for a long time and appears as serene as a summer lake. He snowboards and cycles without a helmet and […]

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The Ever-Evolving Connected Health Ecosystem

Connected health – long just an ideal – is slowly moving toward reality. It’s likely that in the next three to five years, we’ll see the industry working more closely together, enabled by data sharing, collection and monetization for the common purpose of driving better patient outcomes. Key to the healthcare industry’s transformation, however, is […]

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